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Didn't sync sales receipts (which is the only thing I care about today) and synced products not using the name field and populating the income category with a cost of goods category. Complete waste of a whole work day.
Hi The Honey Exchange, Thank you for your comment. The issues you are describing sounds like you may have mis-configured the app settings and should be easily fixed with a ...
Rominick provided excellent customer service and was able to resolve all of our issues in no time at all!
However, it would be more convenient if users could un-sync and re-sync data on our end instead of having to contact support to do so.
All of my sales have come up as invoices though i have sales receipt clicked and it says they are all unpaid and overdue though they have all paid in shopify
Hi DownLow Shop,
Thank you for taking the time to contact us. It looks like you will need to map your payment mappings in the app. We have experienced Customer Champions who ...
If I could give this zero stars I would. I set this up and configured according to their guide and upon the initial synch it DOUBLED my inventory and did not synch it according to the SKU or Product Name. It created new inventory items in QB for ALL my products using the SKU number as the Product Name and SKU number. They did not help me and said sorry, there's nothing we can do to fix it. BEWARE ...
Hi Depeche-Toi,
It’s unfortunate that the initial sync doubled your inventory. We have tried to help understand what enabled the sync to do so whilst on chat with you. As the ...
Rominick was very helpful. provided me with answers to my questions and went high and above my expectations.
I was able to get all my transactions into QB from Shopify. I ran into an issue but Rafael popped up on my screen and was super helpful, he even did some background work and then let me know when it was done, and it was! Would recommend.
Only sync 30 days history of orders. Ridiculous limitation which makes using the app mandatory from day one but not when the shop existed for a while.
Hi Gemstec, We offer unlimited historical data on our annual plans - while at the moment we are unable to offer annual plans when purchased via the Shopify store, we can ...
Satisfactory! Just awhile ago, Clarisse of OneSaas Support / CS really helped me understand what's wrong what our QBO-Shopify setup relating to refunds sync. She answered to my questions in chats in no time!
Customer support is unbelievable! I chatted in to get some help (due to my own non-tech-savviness, not because the app is confusing.) Rom answered my chat request immediately, and was polite, professional, and patient with my silly questions. They literally had me sorted out within 60 seconds of typing my question. Really looking forward to using this app to streamline my business, and I know I'm ...
App works great. I had a few issues with orders not syncing, but the customer support chat is awesome. Ronnie was incredibly helpful and was able to get everything working in no time.