QuickBooks Online Global

LORI is always super quick and efficient when it comes to solving my 2500 errors. The 4 stars is not for the support, because it is always tops. It's more because I expérience 2500 quite a lot. So maybe there is something to look at there... Something to do with POS and Quickbooks not "understanding" eachother...

The apps does have some functionality issues for me but the support is amazing. I worked with Ben who seamlessly helped to fix my issues and get me sorted. He was efficient and thorough

We used OneSaas to import sales from Shopify to our QBO account and it was a huge help. Customer support in the app is very responsive & helpful. Today I worked with Sherwin who was courteous and capable.
Updated - 7/6/23 - I continue to have wonderful support from the chat representatives. Today I worked with David and my problem was resolved quickly and completely.

David's been helpful! Still having some issues he is trying to work through but he is on top of it and super nice :)

Chat service Ronnie is really cool, very helpful. I guess you only need to understand better the app after that, its nice!

Sherwin was very helpful in answering my question - he asked for screenshots and asked questions until he understood exactly my problem. Unfortunately there isn't a solution but he took the time to understand and help.

4 Stars for the technical integration, the lack of cost values integration and starting stock values for products means there needs to me a lot of hands on either data entry or duplication of efforts in the creation of products for inventory and tracking purposes. These are two key core data points for both accounting and sales reporting, its a little baffling that QBO hasn't resolved this. The best work around is a process to manually update the entries, or to have the new products updated with a 3rd party app, or forego this part of the integration completely.

5 star rating for customer service. I have been working with Sherwin and they have been very attentive and hands on and helped me with re-configuration of our integrations to Shopify. I would 100% recommend the support team, they now just need to be given the right tools and product features so they don't have to work so hard to help us.

I had a sync error and Sherwin solved it quickly and without any fuss or input from me. Great to have actual support.

The customer support was great, Thanks Ben!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Very nice app but I wish they would support multi-location by marking the sales with the location in QB. Karol offered very quick and solid support.