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I have been dealing with some sync issues and couldn't figure out how to fix them. I contacted chat support and was lucky enough to reach Karol. She was able to not only fix the issue, but she told me what the issue was so I could fix it myself in the future. I wish I had reached out sooner! A+ service. No waiting in a chat queue or speaking with a bot. Outstanding! We need more people like Karol in this world!
This app makes the switch to QBOL worthwhile. Customer service help is very good.
Thanks again David!
Another small problem solved! Thank you Lori!
One of the most incredible customer service experiences I have ever had was with Ben; he was cooperative and accommodating.
I was helped by a gentlemen named Paul. He walked me step by step connecting shopify to QBO. The process was foreign to me and he patiently explained things and provided step by step instructions towards accomplishing the goal. I am so grateful for his help, someone give this man a raise! Thanks again Paul!
Excellent service from Paul! He patiently listened to my issues, walked me through solutions, and remotely resolved everything. I'm confident we're starting our store opening on the right foot now. Thanks, Paul!!
Sherwin & Nick were super helpful! If I had any questions about the integration process when I was going through it - Sherwin was quick to answer with detailed instructions. It was an easy process from start to finish. 'Great Customer Service'
Rominick was super helpful, and they concisely informed me how to resolve the issue I was having. Great support.
Also, the ongoing support I've had by the team such as Ronnie has been fantastic, quick to resolve any issues and done with a smile :D
Super impressed with the App.......just installed Quickbooks and had a few issues getting things synced correctly. Jumped straight onto Live Chat and the support from Troy was outstanding......helped me achieve a great outcome. Couldn't ask for anything more at this stage.....
Paul was great to help me figure out an issue where we accidentally deleted some already synced transactions. He was able to resync everything and get us back up and running. Great customer service! The QuickBooks Connector app is so convenient and makes the bookkeeping run a lot smoother.
Just added a 2nd connection. Support chat is super and Adela was very helpful in making it happen.