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Wasted about 4 hours trying to get QuickBooks Online to work with Shopify. Had an in induction call where they couldn't actually help me set it up. Utterly useless.
Hi there, thank you for trying out our app and very sorry to hear about your negative experience. We will request our integration expert team to reach out to you directly. You can also engage our team on live chat Monday-Friday via support.onesaas.com, or email support@onesaas.com. We're here to help!
Why isn’t it working for US companies
Was a good app for integrations between MYOB and Shopify. Now with Intuits takeover of OneSaas and their decision to try and remove integration options with their opposition MYOB, they are dropping MYOB support in July. They are refusing to provide support or assistance with changing over to another platform. Frustrating!
Hi Maintrac Group – Our customer champions are happy to help with any questions you might have about your OneSaas syncs when migrating to another integration. With a lot of integration platforms in the market, it is hard for us to recommend specific services that would cater for individual businesses. Please reach out to support@onesaas.com if there is anything we could help you with in regards to your data syncs that could help in finding an alternative service. Chat soon, The OneSaas Team
I would be VERY careful using this app to sync your data from Shopify to QBO. There are things this app does not do and that they will not make you aware of in advance. Point of Sale exchanges as an example are not recorded. If you look in OneSaas the order will show as synced, without issue and no warning yet the exchange is not recorded in QBO leading to inaccurate inventory and financials in QBO. Looking over the product page, and the support page for the app, I could not find even an acknowledgement of the limitation (at the time of writing) showing this limitation. Very disappointing.
TERRIBLE app - 'automate your business' - it does not do this at all! The integrations break down every couple of months so you have to continually check its still working. Right now nothing has been integrated for 3 weeks and their idea for a solution is to manually enter every individual invoice wasting so much time and money. I would not recommend this app at all!
I installed this app with high hopes. I setup the app and tried to sync my shopify and quickbooks inventory according to the instructions given in this app. I spent a day fixing the names in both platforms. But when I finally synced it, I had duplicate of of my inventory in QBO. It is a big mess which I can't even solve. Quickbooks doesn't allow merging of two inventory items, nor can I delete my inventory.
I followed their instructions VERY clearly and now am stuck with an irreversible problem. This is very very frustrating.
Hi Gears For Ears,
It is unfortunate that your sync created duplicate inventory and can understand the frustration. Our team have reached out to clarify that our system offers the option to match with QuickBooks SKU or Name fields. For QuickBooks Online, the NAME field is mandatory and unique unlike the SKU field which can be optional. As a result, our integration offers the capability to match Shopify SKU with QuickBooks Online NAME field which can prevent this duplication.
We’re grateful for your feedback and are working on some UI improvements in reducing the confusion you’ve outlined.
Our team are always available for chat when in app or our website and you can email them any questions at support@onesaas.com – We’re happy to help with any questions you’re unsure of before you start syncing.
Best regards,
The OneSaas team
If I could give this app less than 1 star I would. I have never spent so many hours on Support Chat as I have with this app. Not only is 90% of their support team completely unhelpful they will use any excuse to not have the problem be their app. I highly recommend NOT using this app!
Hi there, We're sorry for the experience you've had. We've taken on your feedback and will make an effort in improving set up and guidance. Our team have reached out in case you need any assistance. If you have any further questions, please email our support team at support@onesaas.com and we'll be happy to help.
- OneSaas Customer Champions
I think this might be a good application if I can get it loaded properly. Very confusing on boarding, with very little support. I have been trying to chat with someone for support for a couple of weeks now. I will revise my review if they get me going and the program works well.
I tried to integrate Shopify with QuickBooks, sadly it changes all my Shopify inventory and I had to manually check all items in stock and recorrect the quantities.
Hi Royalclub, thank you for trying out our app and sorry to hear about the inconvenience caused. The app features we advertise specifically states that we'll read stock numbers from your QuickBooks to overwrite Shopify, so if you do not have stock numbers set up in QuickBooks yet, please make sure that you do not enable the optional stock settings in our app. If you need any further help or have additional questions, please do not hesitate to reach out to our Customer Champions via support@onesaas.com.
Horrible! If you use bundles-your inventory between Shopify and Quickbooks will NOT update. Spoke at length with the tech team and they state that they do not have this feature yet. Ridiculous. This is a multi-billion dollar company and they don't even write the software to support users with bundled goods with inventory that is sold via Shopify. Not even worth 1 star. Means have to continuously manually update inventory in QB for accurate info and tax reporting.