QuickBooks Online Global

I dealt with Sherwin for a better part of a day as we were syncing a large new client of mine from January-April. They even made an exception for us on how far back they would go. We were in the middle of a transition from QBD to QBO and it was essential that this integration worked for my client as they over 500+ products and inventory is reconciled between both systems. We did lots of testing and multiple syncs and they helped me work through all the errors easily, with screenshots and guides of what to do as we were testing and correcting. They were the upmost prepared for me and I feel like they were ready for what I thought was a large project! Myself and the client are very happy. Highly recommend this app for the amount of time it will save.

The app was helpful and the service by Ronnie was great. He helped us a lot.
He helped advise us which workflow to use and helped us sync back to Nov 2021!

I began using this app in order to cope with the mountain of paperwork that I have to enter in both Shopify and Quickbooks. My first mistake was doing it on a Friday afternoon. Little did I know that the OneSaas team does not work on the weekends. The result of the sync was that my inventory in Shopify was completely messed up. Most items showed as being out of stock and others showed numbers that made no sense like 4000 of one candle scent. The problem was that I had variants of items in Shopify but not in Quickbooks and the app could not make any sense of it. Fair enough but the reason that I'm giving OneSaas a 1 star rating is because of their appalling customer service. First off, I was not ever able to speak to someone about the problem but only in an email and not until the end of the weekend, 2 1/2 days later but also because in every single one of those emails, different members of the team chose to tell me that I had received multiple warnings of the problems that could happen and that the whole situation was my fault, oh and they could do nothing to solve my problems. The only warning I saw was this: "you need to make sure that you have your Accounting as you master inventory before enabling the stock level workflow". This did not make any sense to me. I tried to ask about this on Friday but they had already left for the weekend. They just kept repeating that I had been warned and it was my fault. I was even told this in my chat in which I asked how to delete the app and my data.
Customer Care Champions? I think not!

This review is a warning to all who might be considering this app. If your inventory is not squeaky clean, think long and hard before using this app. It will seriously mess your inventory up and the Customer Care Champions won't do anything but lay the blame at your feet.

Shopify by OneSaas is perfect for online businesses looking to manage their Shopify sales in QBO. It was a tad tricky getting set up but Vincent helped tremendously! Thank you!

I plan to use this app to save myself HOURS of typing out invoices manually. Karol helped me get everything set up, It took us a few hours, but we finally got it all done. Just some minor tax things to figure out, but that needs to be done through QBO anyway.
My only minor pet peeve about set up, is that the tax rates don't get added after the subtotal, they get added to each item. So, when I want to edit the pricing, it doesn't automatically recalculate the tax. I'm sure I will be able to figure it out sooner or later.
All in all, Karol helped me out huge and she made this as easy to install and set up as possible. Thanks so much!

Super helpful app that takes the grind out of setting up invoices in quickbooks by importing the data direct from the orders in Shopify and processing the payment on them too... PAUL was a legend in helping me..super helpful in getting set up very friendly and took all the time I needed to get things right..... Very knowledgable and I'm super happy so far.....

Absolutely amazinggggg customer service. Rom helped me with everything I needed to figure out. Really went above and beyond. Thank you so much for everything!

HAZEL FROM SUPPORT IS 20/10, HELPED ME WITH EVERYTHING. I HOPE HER TEAM LEADER GIVES HER A PAY RAISE AND OR BONUS AS SHE IS AMAZING.

I had the chance to get Troy to help me out with the setup. He was extremely knowledgable including accounting. I had tried another app before and will definitely not go back. Definitely recommended!

Sherwin knocked it out of the park! Thank you for all of your help! The app seems to be working great!