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Rom was very helpful and fixed my errors promptly, great service. This is the second time Rom has helped me with my problems always helpful and patient. He has sorted out my syncing with quickbooks online Shopify, mostly of these are my mistakes setting up the app in the first place.
One of the customer support representatives, "Karol," helped me solve this error. It's a really nice service they provided me.
Had a few issues with setup but Dean was great about helping get everything working smoothly.
I'm about to write a critical review of an app which I truly like and for which I have received exceptional service. It is not an understatement to say that I would not be able to operate without this free app from OneSaas syncing the data between Shopify and QuickBooks for me, and when I have asked for help they have always been able to assist me.
Here's why I have deducted a star: As polite and helpful as they are, I don't want to talk to them anymore. I've started submitting tickets for items that could easily be resolved with a quick chat because at the end of an online chat, they ask something along the lines of, "Can you do me a favor?" That is followed by a very specific request for you to write a review AND to use their name (i.e. the name of the tech that assisted you) when you do so. I think they probably get some kind of bonus when their name is mentioned, based on the fact that every one of them asks the same way, but I am not going to review an app every time I get assistance from them. One review should suffice, unless your opinion changes, but I can't mention one tech and not every other who has provided me with the same level of service. Plus I'm usually trying to resolve whatever the problem is while I'm still assisting customers, and I don't need to prolong the interaction.
OneSaas, you should know you have a great team and they have always been polite and professional, but please stop telling them to beg us for a review!
Hi there, thank you for the feedback and we will take this on board. As a totally free app, we are very proud of the level of customer service we provide to our users and as such after every interaction our team will check with you to ensure that you are satisfied. It is by no means necessary for you to leave a public review after every interaction, especially if you have already left us a review prior. Thank you again for your kind words, and if any further questions please don't hesitate to reach out via support@onesaas.com.
Once again their customer support has helped me. They are prompt, efficient and always polite/knowledgeable. Next level service from Rom.
Thanks again for your help!
Rom's customer support was great. He really helped me with the onboarding process and configuration of settings. Very quick aswell.
Overall the appp is easy to use and I'd recommend it to others who are trying to get their Shopify linked with QBO.
Merci à SHERWIN qui a su résoudre un problème redondant qu'aucun autre tech n'ont pu résoudre auparavant et ce en moins de 15 minutes.
Sherwin did an awesome job answering all my questions quickly. Really helpful. Thank you!
And Rafael and Ben were also super helpful. Great team there!
Mr.Paul (Customer Support) was great and very helpful man. I was problem in sync Shopify and QB. He can help within a few minutes to solve the problem. Thank you Mr.Paul.
Sherwin was very helpful and very quick to assist me with my questions!