QuickBooks Online

I had an excellent experience with QuickBooks Online chat support, and I especially want to recognize Francis for the outstanding assistance he provided. He was incredibly patient, knowledgeable, and thorough, taking the time to understand the issue and walk me through everything step by step until it was completely resolved.

What stood out most was that Francis never made the process feel rushed. He stayed engaged, clearly explained what we were doing and why, and made sure everything was working properly before we finished. That level of customer service is greatly appreciated, especially when dealing with something as important as your business finances.

Francis is an exceptional representative of the QuickBooks team and deserves recognition for going above and beyond. Thank you for making what could have been a frustrating experience an extremely positive one!

I had some significant integration issues with my Shopify store. I worked with Francis. She was excellent having thorough knowledge of both QB and Shopify and understood every aspect of the process. I asked a lot of questions, and she took her time not only explaining how but why so I could understand. I will actually try and request Francis when I need additional help. I wish she was on our internal team. Best we have worked with, and I sincerely recommend her expertise.

The app was easy to connect and helped us test syncing Shopify B2B orders into QuickBooks as invoices. Product matching by SKU worked well, which is helpful for improving invoice accuracy and AR tracking. We are still reviewing the payment status sync, but overall the setup has been useful so far.

Great app, works quite well. Incredible tech support. Francis helped me set up the entire integration system: deposit, payouts, transactions, orders, so that QuickBooks could see all transactions from Shopify, connect them together, and see them as one single structure and not make any duplications.

Sam was fantastic to work with. He set up the Shopify ↔ QuickBooks Online connector for my business and made the whole process easy and stress-free. He knew exactly what he was doing, communicated clearly, and got everything synced and working seamlessly. My orders, customers, and accounting now flow together
perfectly — no more manual entries, no more guesswork.

It seems crazy that we're all just naming a support tech and giving five stars, but genuinely was in a massive pickle and never would've got out of it if it weren't for Sherwin. Instead of spending days and hours going back and forth from QB to Shopify, I've finally got it automatically working with zero double entry. Sherwin is the man, can't recommend enough.

Fantastic support from Valerie, thanks so much! Laid out our next steps in a clear, concise manner, helping us to resolve the issue we're having. Thanks again!

Nick was kind, quick & helpful.

Sam understood our issues, and explain it in simple terms, one issue requires development work, so hopefully it will be sorted soon.

Excellent support from "Sam" ! He was very patient, professional, and thorough in assisting us with our QuickBooks–Shopify Connector concerns. He carefully reviewed the information we provided, clearly explained the integration workflow, and made sure our unresolved concerns were properly escalated for further investigation. Sam was responsive and helpful throughout the entire process. Thank you, Sam, for the excellent assistance!