Recensies (2.738)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
29 september 2022

Vincent was very helpful in assisting us to solve our syncing issues between Shopify and Quickbooks. He is very knowledgeable, patient and thorough in his work.

Magic Words
Australië
11 maanden gebruiken de app
6 oktober 2022

clarisse helped me with the problem I had. He was very helpful. It was solved very quick and smooth. I'm very happy he helped me with my problem,

Sabbskin
Canada
11 maanden gebruiken de app
Bewerkt 24 februari 2023

Best QBO connector I have found. Sometimes it doesn't sync with QBO due to changes in the product info in QBO - but Karol and Rom in support are VERY helpful! Fixed in about 5 minutes!

Westminster Technologies
Verenigde Staten
11 maanden gebruiken de app
3 juli 2023

Thanks Ronnie for helping with the Sync issue. Very good service and help me to solve the issue quickly. And, please add Parent and Child SKUs or similar functions on QuickBooks. Thank you.

Acebela
Singapore
11 maanden gebruiken de app
14 mei 2020

Initial setup can be challenging if you are not familiar with Syncing Apps.
We reached out to Customer Support and Sherwin did a great job helping us with the initial sync. He worked with us solving all the issues we had. We are now up and syncing. Thanks!!!

Ketoshop Panama
Panama
10 maanden gebruiken de app
Bewerkt 20 september 2022

Sherwin helped me through some syncing issues, was fast and very thorough! Thanks for helping me out!

Skcfarmfencing
Canada
10 maanden gebruiken de app
6 april 2022

Great app to sync orders from Shopify to QBO. The chat feature is really effective, I didn't even have to wait 1 second to get a real person on the chat box helping me. Really helpful customer service, particularly David.

amaella
Verenigd Koninkrijk
10 maanden gebruiken de app
Bewerkt 3 juni 2019

EDIT 5/27/19: The refunds issue has been fixed. However, there is still a bit of manual entry as the software is unable to determine if an item was restocked in Shopify, so it defaults to 1) restocking the item if all money was refunded or 2) only returning the money (and not the product) if only a portion was refunded. Still a great interface, but a bit cumbersome if you offer a "money back guarantee" or any instance where the product would be kept when funds are refunded. Still can't say enough about the level of service and follow-through from the team: Hazel, Troy, Vincent, and Marck - they are all amazing!!
---
EDIT 4/23/19: While I still think this is a great app, they still have not been able to fix a bug that prevents refunds from posting to QBO. This has prevented 186 transactions and required me to hand key each and every one. I/They have been aware of the issue for 2 months and there is no timeline as to when this will be resolved. I will update this review when it's been fixed.

----
Best app on the market - hands down! I tested several for my clients and landed on OneSaas for their seamless automation and easy but robust setup. As an accountant I love all the options they provide (chart of accounts mapping, seamlessly adding new inventory items into QBO, inventory update sync, etc.) as it makes my life a whole lot easier.

The best part; however, is the AMAZING customer support team. I've had a few bumps along the road and they have been there to quickly and efficiently handle every situation I've thrown at them. I think I've spoken with almost the entire support staff, but mostly I've chatted with Troy and Hazel. They are very friendly, knowledgeable, and often go out of their way to ensure everything is handled quickly.

Stop considering and just do it. You won't be sorry.

Maku
Verenigde Staten
10 maanden gebruiken de app
Intuit heeft geantwoord 14 april 2019

Hi Maku,
Thanks for your great review of OneSaas!
We're thrilled that you rate us the best app on the market!
Our mantra is your success - we automate everything so you can focus on your business.
Troy and Hazel are happy to hear that their help when needed is appreciated and our support team are happy to help out anytime.
If you're interested in having your business success featured on our website and social media send a quick email to marketing@onesaas.com - looking forward to hearing from you.

27 november 2019

Karol with chat support was awesome in helping me fix my errors. She made my mistake and correction a lot easier and was very attentive and fast. Great support!

Sparkle City
Verenigde Staten
9 maanden gebruiken de app
Bewerkt 29 april 2022

The app needs some work but the support staff like Vincent, Rom, and many more are a real asset and work hard to make you feel supported and heard.

Friends of Buford Park & Mt. Pisgah
Verenigde Staten
8 maanden gebruiken de app