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Sherwin provided me with exceptional assistance in resolving multiple integration issues between Shopify and QBO.
I had to complete a ton of run around between Shopify and QBO support to finally find out that QB connector has its own support. A which point Sherwin was able to assist with various request in a professional manner.
If you need assistance you should reach out Sherwin by listing your issue so he understands, then connect with him so you do not have to repeat yourself to other support members.
Sherwin was extremely helpful and I recommend using him with issues you encounter.
This app is exactly what we needed to integrate our shopify sales into our QBO accounting. When I had an issue, I reached out the support chat and Sherwin immediately was able to resolve it and explain how to avoid future problems. A few days later, I had a question and Dean from support was awesome too. So glad to have this for our small business!
Very easy to connect Shopify and Ben from QBO was able to help me navigate any issues I had. He was patient and knowledgeable throughout the session, pointing out where I need to do additional checks and the best ways to show information in QBO.
BEN was amazing polite and efficient and went the extra mile to meet our needs
I have been using QuickBooks for a couple years but faced an issue a few days ago I could not figure out how to solve. I used the support via live chat today and had it addressed through great service from Dean. He was knowledgeable, attentive and quickly understood and solved the issue. I am usually skeptical about using live chats but have to admit this was very good.
Spent some time with Ben assisting me today. He was helped to get us up and running again after a a period of down time. Ben was very courteous and professional, he made my day!
This app saves me time in syncing all my orders and payments for easy access through my Quickbooks. The agent I dealt with, Sherwin, was amazing to work with. Sherwin was very knowledgeable and was able to quickly resolve my syncing problem in a timely manner. This saves me time and stress knowing that my issues can be solved quickly.
TROY and NICK were very helpful with walking me through the setup for our sync. No complaints!
The app is very user friendly. The only errors I've ever encountered are created when someone on our end skips a step (client name on order, etc.). Whenever I've had an error the customer service reps have bee very helpful and fast. Sherwin helped me out today and was quick and professional and had me fixed up in a couple of minutes!
Ben was a huge help! Very quick response and followed up to ensure we were successful.