Recensies (2.737)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
19 april 2022

I had trouble getting my Shopify to integrate with my quickbooks. Troy was very helpful in the online support chat. He got things all set up for me.

RywDesignsCo
Verenigde Staten
Meer dan een jaar gebruiken de app
17 augustus 2023

I've had the app installed for awhile, but didn't have it set up properly resulting in hundreds of orders not syncing with QB. I had help from one of their support staff, Ben, and he helped me identify and address the various issues clunking up my connection. Not only did he get hands-on in helping me fix the issues, he also provided info on how I can address or change any of the information on my own in the future. I hope I can upgrade this review to 5 stars once a few weeks have passed and the data is processed more smoothly.

TinyHorse Mercantile
Canada
Meer dan een jaar gebruiken de app
22 juli 2023

I'm about to write a critical review of an app which I truly like and for which I have received exceptional service. It is not an understatement to say that I would not be able to operate without this free app from OneSaas syncing the data between Shopify and QuickBooks for me, and when I have asked for help they have always been able to assist me.

Here's why I have deducted a star: As polite and helpful as they are, I don't want to talk to them anymore. I've started submitting tickets for items that could easily be resolved with a quick chat because at the end of an online chat, they ask something along the lines of, "Can you do me a favor?" That is followed by a very specific request for you to write a review AND to use their name (i.e. the name of the tech that assisted you) when you do so. I think they probably get some kind of bonus when their name is mentioned, based on the fact that every one of them asks the same way, but I am not going to review an app every time I get assistance from them. One review should suffice, unless your opinion changes, but I can't mention one tech and not every other who has provided me with the same level of service. Plus I'm usually trying to resolve whatever the problem is while I'm still assisting customers, and I don't need to prolong the interaction.

OneSaas, you should know you have a great team and they have always been polite and professional, but please stop telling them to beg us for a review!

Repurposed
Verenigde Staten
Meer dan een jaar gebruiken de app
Intuit heeft geantwoord 24 juli 2023

Hi there, thank you for the feedback and we will take this on board. As a totally free app, we are very proud of the level of customer service we provide to our users and as such after every interaction our team will check with you to ensure that you are satisfied. It is by no means necessary for you to leave a public review after every interaction, especially if you have already left us a review prior. Thank you again for your kind words, and if any further questions please don't hesitate to reach out via support@onesaas.com.

8 maart 2018

Works perfectly, OneSaas support are helpful. Only limitation that we found annoying was you can't set up a workflow where OneSaas tries to push an order from Shopify to your accounting system (Saasu in our case) as a Tax Invoice first, then if stock is not available (negative value) then it will push it through as a Sale Order. You can only choose either to sync all orders as Tax Invoices or Sale Orders. Then you either have to go into our accounting software and manually change all the orders into Tax Invoices or wait for pre-ordered stock to arrive before OneSaas will push the orders into Saasu as Tax Invoices. Would give 5/5 if this became a feature.

Vitality And Wellness
Australië
Meer dan een jaar gebruiken de app
25 oktober 2022

sherwin helped a lot with product sync as i had many issues in the past. but all works now and they are fast

MECHALI
Verenigde Staten
Meer dan een jaar gebruiken de app
15 februari 2022

I really like this app a lot .. i am new to bookkeeping and this was eye-opening.. the support was great..Benielle was super patient and helpful .. thank you

AUROBELLE IBIZA
Spanje
Meer dan een jaar gebruiken de app
24 april 2020

Hazel was great in helping me integrate my app and gave me advice for QBO to be easier in set up. Great patience and help on every step of the way.

HONEYBLOWOUT
Verenigde Staten
Meer dan een jaar gebruiken de app
5 oktober 2022

Rominick helped me with the problem I had. He was very helpful. It was solved very quick and smooth. I'm very happy he helped me with my problem, but to write this review was very difficult.

Roselisa Beauty
Canada
Ongeveer een jaar gebruiken de app
14 september 2023

We had the same issue as some of the other reviewers (sync issues) but Lori at QBO's support team was EXTREMELY quick to resolve the issue and get us back on track!

Haybelle Co.
Verenigde Staten
Ongeveer een jaar gebruiken de app
8 oktober 2021

I'm switching from a WooCommerce site to Shopify and am learning that the two sites have significantly different backend set up processes. Sherwin was able to help me resolve all of the critical issues to get the sync up and running correctly. I've been very please with their customer service.

Boozy Bites
Verenigde Staten
Ongeveer een jaar gebruiken de app