QuickBooks Online Global

Sherwin helped me to understand issue and guided me well. Though i couldn't find solution due to technological constraint but i really appreciate the sincere efforts made by Sherwin.

Quickbooks frustrates me - there are always issues. One Saas support (Nick) was very helpful in fixing an issue.

5 Stars for support. 3 Stars for the app.
Support, ROM, was helpful answering my questions. Provided quick and precise answers. The QuickBooks and the app itself still need improvement when dealing with bundle item SKUs.

update: another review for support 5 stars. Sherwin was quick and solved my problem.

OK, so OneSaas WILL let you connect multiple Shopify stores to your accounts package (in our case Xero) BUT it won't transfer refunds of Shopify fees - you have to do this manually.

Also bear in mind that if you have 2 or more Shopify stores you would ideally want the sales for each store to be allocated to a different sales code within your accounts package so that you can see which sales came from which store. Sadly OneSaas will only allow you to allocate all sales to single sales code so you have to go into your accounts package manually and move things around. OneSaas will however let you add a prefix to each order number to make this a little easier.

So the claim on their website that OneSaas will completely automate your online sales isn't entirely true!

That said their online support is excellent and questions are answered very quickly.

Sherwin spent 3 hours helping me resolve issues with the integration. Greatly appreciated and a huge help and very patient, as it has been very frustrating trying to navigate this

Customer Service was fantastic! The Product is not intuitive by nature, however, Customer Service Support was responsive to my issue. The Support Representative, Ben, was exceptionally knowledgeable and very dedicated to resolving my Connector issues. Ben checked with me EVERY step of the way, and he boosted my morale getting through the Connector application process. Thank You, Ben!

Can't say I've found setting up the Connector to be 100% straightforward and still having some issues but Sherwin in Support has been excellent.

Customer service is great and helpful. Rafael was super quick to solve my problems. My main problem is the sycing itself. The Shopify fee and sales receipt are separate transactions that QBO cannot combine automatically into a deposit. This is super annoying. I have to manually enter the fees for every deposit. I would give 5 stars when that's fixed.

Today I used the chat feature to get a transaction unstuck. Rom was very helpful and patient and worked to completely resolve my issue. I appreciate his help and his willingness to dig in to find the source of the problem.

It could be really tricky to do it yourself and the best way is to get your accountant to guide you with the whole process. You need to have proper knowledge of accounting in order to integrate it. But Ronnie was really helpful in guiding me through some of it. So, Yah !