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Initial setup can be daunting but Rom was amazing, knowledgeable, patient and helpful. Couldn't ask for more help.
Works great so far and Troy was a great help in getting things synced! Easy to setup overall and with a little testing it works great.
DEAN was brilliant. Fast and efficient. Fixed a huge problem and just made my life so much easier with connecting Shopify to QB online.
Been having some tech issues due to myself messing around with the set up, going back and forth trying to change invoice numbers, so the sync stopped. Sherwin has been very helpful and solved my issue by providing guidance on each step of the instruction, also very patience with my questions, happy with the app, happy with the support, issued solved :)
TROY was incredibly helpful in getting me set up. These days, I have low expectations of customer service in general, so I was blown away by the time and attention Troy gave me. He patiently walked me through the steps and answered all of my questions. I have a better understanding of both Quickbooks and Shopify after working with him. A big thank you to Troy! UPDATE: I had to reach back with another question and SHERWIN was very helpful and thorough.
I love the app and everyone has been so helpful with any questions or problems. Dean helped me today straighten out a product I messed up by changing to inventory. Paul was awesome on another call!
Rom was great - provided a rapid response and clear explanations of the part of the application we were struggling to understand. A great support experience.
I have been using quickbooks for about 3 months. I blithely connected the shopify connector app to my quickbooks online. It is a complex process to get the two to integrate, and I didn't do it correctly. I got lots of friendly reminder emails from the app - so I logged in to get it sorted . I didn't know where to start , so I started a Webchat with Rom. The connection was immediate - no wait time at all. Rom was brilliant - and he knew the shopify and quickbooks platforms inside out . His guidance was patient, really clear, and did already I say .. patient ! I couldn't have been happier with his help, and am delighted with the outcome. Many thanks Rom !
So far, the app is working as intended and Customer Support has been great! Thanks Ben for all your help!
Lori was a lifesaver today. After several attempts to get the integration to work how I wanted it to, she solved the issue. It was an error on my part in how I set the integration up, but she was patient and resolved my concerns. Thanks, Lori!