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Great support from Adela! I needed help setting up the app and had a lot of questions. The app is working fine so far.
Hey Philippe! Thank you, we're so happy to hear Adela was able to get you set up with a good solution helpful to your business! If you have any further questions, you know where to find us :-) If it interests you, we'd love to feature the success of Postageink.ca on our website and social media platforms! Please contact us at marketing@onesaas.com to arrange a little chat with our team. Cheers!
I'm using this app to better track inventory between shopify and Quickbooks so I can run reports. Karol was very knowledgable and helpful in getting me properly set up, as I had issues on my end. She was very patient in narrowing down my issues and got me fixed up! I haven't got to use the app yet, but thought her customer service skills were worth rating!
Karol helped me so much, im really happy with the app! thanks to Karol i was able to get shopify orders into the qbo platform which was quite difficult if you dont know what youre doing.
Vincent was awesome!! I could not have set up the connection without his help.. He walked me through it and was suer patient.. I have confidence in my QB / Shopify connection and knowing i can reconcile correctly.. :-)
Ronnie was wonderful help. He was able to answer my query about synchronisation onto QBO. He was extremely efficient and helpful. This gives me a peace of mind using the app for my business and definitely have alleviated a lot of the stress with the data input. Thank you Ronnie!
I began using this app in order to cope with the mountain of paperwork that I have to enter in both Shopify and Quickbooks. My first mistake was doing it on a Friday afternoon. Little did I know that the OneSaas team does not work on the weekends. The result of the sync was that my inventory in Shopify was completely messed up. Most items showed as being out of stock and others showed numbers that made no sense like 4000 of one candle scent. The problem was that I had variants of items in Shopify but not in Quickbooks and the app could not make any sense of it. Fair enough but the reason that I'm giving OneSaas a 1 star rating is because of their appalling customer service. First off, I was not ever able to speak to someone about the problem but only in an email and not until the end of the weekend, 2 1/2 days later but also because in every single one of those emails, different members of the team chose to tell me that I had received multiple warnings of the problems that could happen and that the whole situation was my fault, oh and they could do nothing to solve my problems. The only warning I saw was this: "you need to make sure that you have your Accounting as you master inventory before enabling the stock level workflow". This did not make any sense to me. I tried to ask about this on Friday but they had already left for the weekend. They just kept repeating that I had been warned and it was my fault. I was even told this in my chat in which I asked how to delete the app and my data.
Customer Care Champions? I think not!
This review is a warning to all who might be considering this app. If your inventory is not squeaky clean, think long and hard before using this app. It will seriously mess your inventory up and the Customer Care Champions won't do anything but lay the blame at your feet.
Hi Smockingbird’s,
It’s an unfortunate experience to have your inventory misaligned in disparate apps when you’re after a way to solve mountains of manual paperwork. Our support team have reached out and have found the source of inventory discrepancies and stopped the automatic syncs that were configured. Our knowledge base articles are available for guiding integration setup and stock syncs when our support team are offline. The alerts and help icons in our app often link to specific articles for further guidance on the workflows that our users can configure. The stock levels workflow available in our app is optional and will not sync inventory unless you enable the workflow and click save to acknowledge that the workflow will sync the stock levels controlled by QuickBooks Online. Our team are more than happy to help with any configuration settings that users are unsure of before they start syncing data. We’re available to chat live in app or on our website 24/5 or by sending a quick email to support@onesaas.com
-OneSaas Customer Support
Lori from support helped me. She was very knowledgeable and understood what I needed. Answered all my questions. We shall see how the product works. Vincent, continued where Lori left. Again, support was superb.
I do not think you can be synch ready without their help
The customer support from QuickBooks Online International, especially Sherwin and David, has been outstanding. They were quick to respond and extremely knowledgeable, making it easy to navigate the Shopify integration. Their exceptional service adds tremendous value to the overall user experience. Highly recommend!
I had a bit of an issue setting up the integration and Sherwin in support responded almost immediately to my request. He was very helpful and resolved the issue the same day.
Troy in customer service was super helpful in setting this up which I really appreciate. So far the APP and Integration are working great, getting more than I expected, definitely recommend.