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I'm so glad we found this app. It will make life so much easier so we can focus more on our business instead of just the accounting. Sherwin was a HUGE help in making sure we got everything set up proprerly. Highly recommend.
I had some sync issues but Dean was great in helping me solve them.
Thanks
Malcolm
Ben provided excellent customer service! and I usually get great service from this app. There is however a big problem, the app only updates orders on the initial creation - so if you need to update the order in any way - refund or upsell or any kind of customer service - the change will not flow through to QBO. If the app could update existing orders it would be 5 stars - but missing that function leads to complicated often unnoticed errors that can add hours of backend work to straighten out.
The Service of OneSAAS team was remarkable. Specially Vince, he helped me a lot. I troubled him a lot but he solved all my issues. Thanks Vince :)
Hazel was also helpful to me.
Thanks OneSAAS Team.
I worked with Ben. He was a ton of help syncing my historical data and helping me understand the various workflows and how transactions would post to my books. I was very happy with the service and really appreciated that I was able to work with someone one-on-one to ensure that my sync got set up correctly. I had to log off early during our first session and I was able to login in a day later and request Ben to continue my sync.
Great support from Adela! I needed help setting up the app and had a lot of questions. The app is working fine so far.
Hey Philippe! Thank you, we're so happy to hear Adela was able to get you set up with a good solution helpful to your business! If you have any further questions, you know where to find us :-) If it interests you, we'd love to feature the success of Postageink.ca on our website and social media platforms! Please contact us at marketing@onesaas.com to arrange a little chat with our team. Cheers!
I have facing some sales order import issue from Shopify to Quickbooks apps. I really appreciate assistance from Rafael who able to solve my issue :)
I'm using this app to better track inventory between shopify and Quickbooks so I can run reports. Karol was very knowledgable and helpful in getting me properly set up, as I had issues on my end. She was very patient in narrowing down my issues and got me fixed up! I haven't got to use the app yet, but thought her customer service skills were worth rating!
I tried to integrate Shopify with QuickBooks, sadly it changes all my Shopify inventory and I had to manually check all items in stock and recorrect the quantities.
Hi Royalclub, thank you for trying out our app and sorry to hear about the inconvenience caused. The app features we advertise specifically states that we'll read stock numbers from your QuickBooks to overwrite Shopify, so if you do not have stock numbers set up in QuickBooks yet, please make sure that you do not enable the optional stock settings in our app. If you need any further help or have additional questions, please do not hesitate to reach out to our Customer Champions via support@onesaas.com.
Still getting to grips with the app but the chat support is very welcomed and helpful - thanks Ben!!