Avaliações (2 786)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
1 de junho de 2023

Sherwin was super patient with me and had answered all my questions. Thank you for all your help to make this install easy

TheraVape-Wholesale
Canadá
35 minutes usando a aplicação
11 de julho de 2023

I had the pleasure to work with Sherwin.
The support was exceptional. The kind of interactions that re-assures my selection of working with the QB solution.
Exceptional!
Keep up this amazing job.
LH

Aspira Breath
Estados Unidos
34 minutes usando a aplicação
18 de janeiro de 2023

David was able to solve the problem I had straight away as I needed to pull shopify data further back than what was offered to me. Thanks!

Fat Pom Poms
Reino Unido
34 minutes usando a aplicação
3 de dezembro de 2016

This app erased a LOT of my inventory in Shopify after it's syncing. It's now caused me to shut down while we do inventory and lose out on sales. I've emailed and have yet to get a response. This is completely unacceptable!

Metal Marvels
Estados Unidos
About 17 hours usando a aplicação
5 de dezembro de 2023

Ronnie was a pleasure to work with!! He saved me a lot of time, stress and worry!!

Persnickety's
Estados Unidos
33 minutes usando a aplicação
29 de setembro de 2023

Great customer service through the chat feature however the app is clunky. I would expect seamless, instant transactions considering it is owned by Intuit.
Not recommended because it has lots of bugs. I had what support called "unknown errors" and orders that just didn't sync at all without warning or error messages despite the big green checkmark showing everything was working. An app like this needs to be 100% reliable once set up properly.
Just a few of the many bugs: Sync is extremely delayed. Can't set up customer payment terms to match shopify. Can't manually re-sync an order. Any changes on the Shopify order side are not re-synced.

Dalla Terra
Canadá
About 18 hours usando a aplicação
Questão respondida por Intuit 2 de outubro de 2023

Hi Dalla Terra, thank you for trying out our app and providing this feedback. We have reviewed your chat interactions with us and we're sorry to say we cannot find any mentions of "unknown errors". For the vast majority of data that didn't sync without alerts, these are usually due to configuration mishaps. E.g. You may have ticked a specific filter. Please get in touch with our team via support@onesaas.com, and we can help deep dive into any missing orders promptly.

With regards to customer payment terms, yes it is true our app does not handle this matching. Our team are exploring this feature, however so far we have found that most B2C businesses do not require payment terms matching, or require incredibly specific custom rules which we currently cannot support.

As for re-syncing an order or syncing ongoing changes to the Shopify order, many of these limitations are tied directly to your QuickBooks. For example, you cannot amend line items on a paid invoice/receipt within QuickBooks.

13 de novembro de 2023

Ben is amazing. Give that man a raise. He helped me with the set up and answered all of my question. 12/10 Service.

JJ Wholesale
Estados Unidos
33 minutes usando a aplicação
9 de novembro de 2021

On first connecting the app, i had error messages. I contacted support and Clarisse helped really quickly with my sync errors. Brilliant, efficient service

Crossfly
Reino Unido
32 minutes usando a aplicação
9 de novembro de 2023

Sherwin was very helpful in setting up the system for me and answering questions about the app and Quickbooks in general to help me solve some issues

Dark Fox TCG
Canadá
31 minutes usando a aplicação
Editado a 30 de março de 2023

SHERWIN was knowledgeable, patient and helpful whilst helping us set up the connection between our two shops and QBO. We couldn't have done it with confidence without their help. Thank you, Sherwin :)

Creek at Blakeney
Reino Unido
30 minutes usando a aplicação