QuickBooks Online Global

Nick was a great help getting our issues straightened out.

This app has been a good solution for tying our b2b and b2c elements together. The support team especially LORI is excellent quickly and efficiently solving any problem. specific aspects that need improvement, such as how it deals with returns/exchanges, have yet to be addressed. once this has been solved I will definitely amend it to 5 stars.

We are just getting this app up and running and the customer support at 11pm was great. Ronnie helped me work through my problems and get me set up and heading in the right direction in no time. Was a relief that I could find someone so late at night, never know when you get the free time to work on all the little ins and outs needed to get it all sorted.

Sherwin from Customer Support resolved my error very very well, I was impressed by the comprehensiveness of the service and explanation. One possible improvement could be having fewer questions asking about how I'm doing and completing the survey but instead going straight to the issue, but I appreciated it nonetheless.

This app is good, but there are definitely some things I would change especially regarding payments that happen at a later date that are not transferred to QB... but when there are issues with problem invoices that do not sync correctly, their chat feature has always helped me out. Dean today, was especially helpful in resolving my problem with a customer file that I had all mangled up!

I have an issue with tax rates that I haven't been able to sort out yet, hence the 4 stars, but the customer service is amazing. Today I got Paul and he worked with me relentlessly till all my questions were answered. Smart, efficient, and patient.

Useful product from QB and a very helpful customer service from ROM reolving sync issue. Would recommed to others.

Always have quick customer support who can help you out when you need some assistance. Ronnie from Customer Support is a real one.

I purchased this app today. Karol was very helpful and walked me through my initial sync. It was very easy and will make my job easier. Thanks again Karol for your assistance today! :)
Had an issue with items syncing today and spoke with Haze. Told me what the errors were and corrected them for me. I was back up and running within minutes.

This app has been very helpful with syncing our Shopify sales transaction data (including product line item details, sales tax, discounts, promotional merchandise) to QBO for us. We've had issues with the sales tax mapping on multiple occasions; Shopify is somehow permitting the customer's "ship to" city address to create new tax mapping codes within the Connector app settings, which do not accurately represent how we collect sales tax based on our business shipping address, or transactions sync to QBO as if no sales tax was collected. This has created errors that I have to make manual corrections for in QBO, while also reaching out to the Connector app support staff for assistance. Rom helped me this last time to correct the sales tax issue and was able to re-sync a transaction so that it was correct. He was very patient and investigated the issue thoroughly, going back into the history of my prior support tickets to find the best possible solution. Fingers crossed this will continue to work for the long term!