QuickBooks Online Global

I had long-term issues with sync issues because of items we had deleted or made inactive and then reactivated. Rhica in customer support actually reached out to me while I was reviewing some sync issues. They noted they had identified the problem and would be happy to resolve it, if it was okay with me. A few minutes later, it was all cleared up, and I look forward to clean syncs going forward.

Working with Francis was an absolute game-changer. I’ve dealt with many support teams over the years, but Francis stands out as one of the most knowledgeable, responsive, and genuinely helpful agents I’ve ever worked with.

From start to finish, Francis took the time to fully understand the unique setup of our Shopify store and how we needed it to sync with QuickBooks Online. He walked me through every step with clarity and patience—even anticipating potential issues before they came up. When we ran into integration hiccups, Francis didn’t just provide answers—he provided solutions, fast.

Thanks to his help, our QBO sync is now running flawlessly, saving us hours of manual work and ensuring our financials are accurate and up-to-date. It’s rare to find this level of professionalism and care in support.

If every SaaS company had a Francis, support would never be a pain point again. Absolute 10/10 experience. Thank you!

5 Stars – Excellent Support from Ben

I've been using this extension since 2020 – including with our previous Magento store – and it has worked reliably throughout. Recently, I ran into a synchronisation issue with an order clashing with an existing credit note. Ben on support was incredibly helpful, quickly identifying the problem and resolving it by simply changing the credit note number. After that, the system synced perfectly.

Ben's customer service was spot on – fast, clear, and efficient.

One small feature request (unrelated to Ben's support): it would be really helpful if edits made to Shopify orders could automatically update in QuickBooks, as I currently have to adjust these manually.

Thanks again for the great support!

Sherwin was incredibly helpful in getting our account set back up after we ran into some issues. He walked us through exactly what needed to happen and made the whole process smooth and stress-free. Very pleased with the support—thank you!

I've been using this app since a client moved their online store to Shopify a couple of years ago. I've found the intergration works very well and the customer support is extremely helpful when there are issues. I have to give a special mention to Jas who helped me sort out a syncing issue today quickly and with minimal fuss. I'd highly recommend the app.