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The app is very user friendly. The only errors I've ever encountered are created when someone on our end skips a step (client name on order, etc.). Whenever I've had an error the customer service reps have bee very helpful and fast. Sherwin helped me out today and was quick and professional and had me fixed up in a couple of minutes!
TROY and NICK were very helpful with walking me through the setup for our sync. No complaints!
Ben was a huge help! Very quick response and followed up to ensure we were successful.
David was a great help! Quick, friendly, and knowledgeable. He was able to walk me through the errors efficiently. Thank you!
The first day I started using QB I was thinking this will be complicated but after a few days I was using it with no problems, today I was going for the next step: the connection between My Shopify and QB and I was terrify because i couldn't find where to start and I started a Chat with support and Sherwin started to answer all my questions and giving me the right directions I was getting more confident with the process.
Thank you QB for your help but a special thanks to Sherwin for the way you help me and solve all my issues.
Great support from Clarisse, I wouldn't have managed to do what i needed without her help. Patient and detailed thank you!
Awesome help from David too latterly, superb patience for someone so incompetent!
Customer service is great... everyone is always very helpful and quickly responds to requests. Today David fixed a problem for me, and continuously updated me and followed up to make sure it was all correct.
Edit: I ran into another issue, and David took care of it again! :-) Great CS!
NICK provided an incredible service helping us sync our Shopify sales data to QuickBooks. The process was fast and efficient, eliminating the long wait times usually associated with customer support. Nick is an expert and deserves a promotion. Thank you for making our bookkeeping easier!
Paul has been a great help getting our integration set up - literally couldn't have done it without him.
Karol has been a continued help today 23.05
Paul continued the five star help today 14.06 2024 highly recommend the customer service is great
We were having some tax sync issues between Shopify and Quickbooks. Sherwin was very helpful and was able to fix our issue. It was taken care of efficient and in a minimal amount of time. It was greatly appreciated!