QuickBooks Online Global , 2,369 則評價

David helped us to recover a product that was not syncing properly to QBO from Shopify and had been marked Ignore Error and Don't Attempt a Retry. He confirms undoing that choice is only possible from his end. I am not entirely sure I understand why that choice is there, especially since it is tricky to undo it.

The app itself is very good. We have been very pleased with how well it syncs our Shopify data to QBO and uploads our Inventory levels too.

Nick was a great help getting our issues straightened out.

LORI provided exceptional customer service in handling my issue

Merci à SHERWIN qui a su résoudre un problème redondant qu'aucun autre tech n'ont pu résoudre auparavant et ce en moins de 15 minutes.

I had a sync error and Sherwin solved it quickly and without any fuss or input from me. Great to have actual support.

Ben helped me with a few questions while I set up my intergrations.

David explained thing to do when started in QBO. Good support

So far the App is good. It is integrating most of my sales with QuickBooks fairly seamlessly. Sherman on the help chat was particularly helpful and friendly.

I found it a bit awkward to set up but Clarrise was so helpful and guided me through the problems I was having! Hardly any wait time and helped straight away!

I'm about to write a critical review of an app which I truly like and for which I have received exceptional service. It is not an understatement to say that I would not be able to operate without this free app from OneSaas syncing the data between Shopify and QuickBooks for me, and when I have asked for help they have always been able to assist me.

Here's why I have deducted a star: As polite and helpful as they are, I don't want to talk to them anymore. I've started submitting tickets for items that could easily be resolved with a quick chat because at the end of an online chat, they ask something along the lines of, "Can you do me a favor?" That is followed by a very specific request for you to write a review AND to use their name (i.e. the name of the tech that assisted you) when you do so. I think they probably get some kind of bonus when their name is mentioned, based on the fact that every one of them asks the same way, but I am not going to review an app every time I get assistance from them. One review should suffice, unless your opinion changes, but I can't mention one tech and not every other who has provided me with the same level of service. Plus I'm usually trying to resolve whatever the problem is while I'm still assisting customers, and I don't need to prolong the interaction.

OneSaas, you should know you have a great team and they have always been polite and professional, but please stop telling them to beg us for a review!