QuickBooks Online Global

I had long-term issues with sync issues because of items we had deleted or made inactive and then reactivated. Rhica in customer support actually reached out to me while I was reviewing some sync issues. They noted they had identified the problem and would be happy to resolve it, if it was okay with me. A few minutes later, it was all cleared up, and I look forward to clean syncs going forward.

5 Stars – Excellent Support from Ben

I've been using this extension since 2020 – including with our previous Magento store – and it has worked reliably throughout. Recently, I ran into a synchronisation issue with an order clashing with an existing credit note. Ben on support was incredibly helpful, quickly identifying the problem and resolving it by simply changing the credit note number. After that, the system synced perfectly.

Ben's customer service was spot on – fast, clear, and efficient.

One small feature request (unrelated to Ben's support): it would be really helpful if edits made to Shopify orders could automatically update in QuickBooks, as I currently have to adjust these manually.

Thanks again for the great support!

Sherwin was incredibly helpful in getting our account set back up after we ran into some issues. He walked us through exactly what needed to happen and made the whole process smooth and stress-free. Very pleased with the support—thank you!

I've been using this app since a client moved their online store to Shopify a couple of years ago. I've found the intergration works very well and the customer support is extremely helpful when there are issues. I have to give a special mention to Jas who helped me sort out a syncing issue today quickly and with minimal fuss. I'd highly recommend the app.

This app has been a huge timesaver for our business. And any time we need help their support is great. Sherwin was a huge help today, just to make sure that the new items we added were syncing over properly.