QuickBooks Online Global

Working with Francis was an absolute game-changer. I’ve dealt with many support teams over the years, but Francis stands out as one of the most knowledgeable, responsive, and genuinely helpful agents I’ve ever worked with.

From start to finish, Francis took the time to fully understand the unique setup of our Shopify store and how we needed it to sync with QuickBooks Online. He walked me through every step with clarity and patience—even anticipating potential issues before they came up. When we ran into integration hiccups, Francis didn’t just provide answers—he provided solutions, fast.

Thanks to his help, our QBO sync is now running flawlessly, saving us hours of manual work and ensuring our financials are accurate and up-to-date. It’s rare to find this level of professionalism and care in support.

If every SaaS company had a Francis, support would never be a pain point again. Absolute 10/10 experience. Thank you!

I had long-term issues with sync issues because of items we had deleted or made inactive and then reactivated. Rhica in customer support actually reached out to me while I was reviewing some sync issues. They noted they had identified the problem and would be happy to resolve it, if it was okay with me. A few minutes later, it was all cleared up, and I look forward to clean syncs going forward.

This app has been a huge timesaver for our business. And any time we need help their support is great. Sherwin was a huge help today, just to make sure that the new items we added were syncing over properly.

Its literally 10pm. I'm absolutely stuck and I have an issue with the sync from my shopify store to quick books. I'm still getting used to quick books so Im a little out of my depth. I fired a message in chat expecting not to hear back or get an AI bot and I get a response from Nick. He found the issue straight away and spent 15 mins helping taking time to assist. As a small business I am trying hard to do everything myself and Nick just sorted something that I thought was going to take ages to correct. The app is so easy and simple to use, customer support is amazing. Thank you so much Nick.

Wen was incredibly helpful in getting my QuickBooks Online (QBO) and Shopify sync set up smoothly. Their expertise made the integration process seamless, ensuring that my transactions were accurately mapped and reconciled. Wen patiently answered all my questions and provided clear guidance, making a potentially complex setup much easier to manage. Highly recommend their support for anyone navigating QBO and Shopify!