Qikify Upsell & Cross‑sell
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We used Qikify Upsell for over two years as a paying subscriber, primarily for promotions involving free gifts. Unfortunately, the app became increasingly unreliable and caused serious problems for our store.
The biggest issue was that customers would add qualifying products to their carts, but the promised free gifts would sometimes fail to be added to the cart. Customers would then receive their orders without the promotional items they were expecting. This resulted in frustrated customers, bad reviews, lost repeat business, and significant lost revenue for our store.
We repeatedly contacted Qikify support when these issues occurred. Their team would make changes and attempt fixes, but the same types of errors continued to happen. At that point, we could no longer trust the app to correctly execute promotions for our customers.
This is especially frustrating because these weren't minor cosmetic glitches. The app was directly affecting our customers' orders and our reputation. We ultimately had no choice but to uninstall it to prevent further damage.
After being a paying subscriber for more than two years and experiencing substantial losses as a result of these recurring issues, we were extremely disappointed that Qikify did not offer any meaningful or reasonable compensation for the problems and resulting lost revenue.
We understand that software can have bugs, but when an app is responsible for adding promotional products to customer orders, reliability is critical. Repeated failures that directly impact customers and revenue need to be taken much more seriously.
Our experience ultimately wasn't worth the cost or the risk to our business. We would strongly recommend thoroughly testing any Qikify promotion before relying on it for an important customer-facing offer.
Hi there,
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience with Qikify Upsell.
We would really appreciate the opportunity to review your case again. Our team has already reached out to you directly to discuss the situation further and explore a possible resolution. Whenever you have a chance, please review our message and get back to us so we can continue the conversation and see how we can best assist.
We truly hope you’ll give us the opportunity to work through this with you. Your experience is important to us, and we’re committed to reviewing the situation carefully and doing our best to find a reasonable resolution.
Thank you again for being a Qikify customer for more than two years. We sincerely apologize for the frustration and inconvenience this experience has caused.
Best regards,
Qikify Support Team
Aucune assistance le week-end alors qu'il y a un bug de l'application. Le panier coulissant ne s'affiche plus. J'utilise deux de vos applications et je paye en conséquence. C'est la déception assurée, obligé d'attendre lundi que le problème soit réglé.
We now have 2 apps from this Developer and they've been absolutely exceptional with their support and even customised both apps so they work and integrate seamlessly with our theme.
Both upsell products and product options now look like they're fully integrated into the theme - thats what I call support service.
Don't hesitate and try these guys out!
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
molto disponibile e paziente
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Excellent support! They helped me resolve a complex promotion setup issue quickly. Now everything is running perfectly. Highly recommended!
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Love this app. Rita was very understanding, patient and helpful with getting the app to function exactly how we were wanting it for our store. Cannot fault anything.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
SO SO SO Nice!!!!!!!!!!
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Ótimo! Com suporte super ágil!
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
One of the best application! The customer support is quick in helping. The features they offer are great.
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
Great customer service !
Hi there,
We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us.
We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers.
If you ever need anything in the future, please don't hesitate to reach out.
Thanks again,
Qikify Team
