Bulk Discounts Now WOD , 562 arvostelua
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Although you can set a tiered discount, there is no discount when paying, and the customer service does not reply
Hello to our friends at Smart Desktop Laser Cutter & Engraver | xTool
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration, but the delay was because we had an unprecedented volume of requests today. I'm VERY sorry about this, it is not at all what we aim for.
We have already replied to your email. Please check your inbox and let us know the details so that we can help you ASAP. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Bulk Discounts Now Support Team
When I started looking for a qty discount app, I could not believe how many there were on Shopify!! But after 3 weeks of trying different apps, I understand... this is a great app with responsive support. They use the Draft order feature (not variants) and customers can see strikethrough pricing in the cart and checkout. It has a clean, table presentation on each product page though it will be nice if we could use customize the content better to show how much they save in $$$ instead of just the percentage.
Hello, friends from NATURAL GENIUS!
Thank you for leaving us this GREAT review! :-) thanks for your feedback as well, it is very much appreciated, we will take this into consideration for future updates! We wish NATURAL GENIUS much success online!
-Melissa and the Discounts & Quantity Breaks Support Team
Excellent app and professional support when needed through their live chat. We've tested other bulk discount apps but frequently had issues with cart drawer compatibility – this app works seamlessly.
Highly recommend it to any store looking for bulk discount options that work with many themes and carts.
Hello to our friends at Inkdays
Thanks for sharing your review with us and the community. We're thrilled to learn that you were pleased with the customer service. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Bulk Discounts Now Support Team
Works great! so far so good! and fantastic they created a way to still use regular shopify discount codes to work around shopify's limitations.
Gladly at your service! Ping us anytime if you notice any issue(s).
Stay safe!
Customer support is excellent, great customisation. Integrates really well with custom page builders.
This app is the best if you need quantity breaks & tiered discounts for your store. Their support team is amazing, as they will guide you from installation to operation.
Really good App, also nice support. I wanted to made some adjustments to programm it and custom code, they made it for me!
I highly recommend this app for anyone with a wholesale store. It was very easy to set up and looks very professional.
Hello friends at Little Hardware Store
Thanks for taking the time out to leave us this fantastic review we really appreciate it! We wish your store great success online!
- Melissa & The Bulk Discounts Now Support Team
We needed an app that allowed tiered pricing across all products, and after searching and testing many of them this was the perfect solution for us. It was easy to set up, and when we needed a couple of changes to the code to customize it exactly how we needed, their support team was on it right away and got it working perfectly. They are first class!
Hello friends at GURHAN
A big heartfelt thank you for leaving this great review! We're glad our app is the perfect solution for you! thanks as well for the kudos on our support team :-)
- Melissa & The Bulk Discounts Now Support Team
Contacted customer support. They got back to me super quickly and fixed the issue. Overall great app