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App is unpredictable...only applied the discount about 30% of the time. I have many abandoned carts due to this. App is completely unable to apply the discount in draft orders. This is an embarrassing way to reflect on our business.
REPLY TO DEVELOPER: I shouldn't have to inspect each and every order to make sure your app is working. I absolutely did reached out to your support when the problem was discovered last night. Response was "refreshed it on our end." This doesn't help the snowball of problems I found with other orders and abandoned carts upon further investigation of order history. How could I possibly trust that a "refresh" problem wouldn't occur again? Store owners have a lot to do besides watch for when apps 'might' not work.
Hi there - sorry to hear about the troubles. I noticed you didn't reach out to our support for assistance. We'd be happy to assist. Please contact support@websiteondemand.ca.
Also, draft orders not supporting discount codes is a limitation in Shopify - not Quantity Breaks Now. Quantity Breaks Now does support discount codes via a workaround. That option can be enabled from the Settings tab in our app.
I love this app! It’s better than all the other volume discounts app out here. Exactly what I was looking for. I was facing an issue trying to setup discounts but the support helped me within in no time. This app is worth the money! Thank you
great support! really fast and helpfull. The app also works well! Layout in IC page could be a bit better.
this app is so easy to use i cant believe it. the set up was a walk in the park. i would definitely recommend that you give it a try.
I had been looking and trying various bulk apps in the past as I own a few Shopify stores. It's the best by far and a must to increase cart value & profits. Thanks to Robert for his great service and making it perfectly fit my needs!
Exactly what I need for my idea to work and easy to setup but has few issues: even after selecting the collections, it applies to all the items in the cart. Hope to see an update on this
Although you can set a tiered discount, there is no discount when paying, and the customer service does not reply
Hello to our friends at Smart Desktop Laser Cutter & Engraver | xTool
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Bulk Discounts Now.
I want to extend my sincerest apologies for the negative experience that you had with our customer service. I understand your frustration, but the delay was because we had an unprecedented volume of requests today. I'm VERY sorry about this, it is not at all what we aim for.
We have already replied to your email. Please check your inbox and let us know the details so that we can help you ASAP. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
With that said, I understand that your concern was not handled properly, and we are going to take corrective steps to ensure that this situation does not repeat itself again. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Bulk Discounts Now Support Team
Great app! I had some technical issues and Vlad helped out right away. Very impress with the app and the customer service. Thank you.
Thanks! We are just happy that you love it! :)
app design etc is great but running very slow. and cannot show full performance. so users can't access the discount
Hello, a friend from Liberty Cosmetics LLC! Thanks for leaving us a message with your concern.
We understand the frustration and annoyance you have gone through. Our team of developers has checked it for your store and make some improvements. I would highly appreciate if you check your chat with the team, they have sent you a message.
We are so sorry about what happened here ( It is not normal with our app.)
We are always at the forefront to solve any problem that our customers face. Our customer support is always here to help. Please let us know if you would be available to join our team on live call, so that we can hear you more.
We really want to treat all our customers well and wanted to solve their issues as fast as possible. Once again apologies from our side.
Regards
-Tanu & Bulk Discount Support Team
The app has too many bugs. I've been very patient, allowing them time to work out the kinks behind the scenes but the more function your store requires, the more professional help you're going to need. Most of these apps do not provide that level expertise in development. If you're just starting out, this app is good enough but others may want to find more custom solutions when offering promotions for their products.
Thanks for your feedback. Sorry to hear you encountered some issues. That's certainly not the experience we want merchants to have. I couldn't find a support ticket from you with the bugs you mentioned. We've emailed you asking for more information on the issues you encountered. Please do let us know.