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EDIT- Interface still horrible, now the app hasn't worked for days and the developers aren't responding
New interface is horrible, older one was far better but they dismiss it at the end of february. I'm searching for a new inventory app
Hi Marino Corredi,
We’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how important it is for your inventory to run smoothly, and we sincerely apologize that the app hasn’t been working as expected.
Regarding the new interface, we appreciate your honest feedback. We know changes can be disruptive, especially when you were comfortable with the previous version. Your feedback is valuable to us, and we are continuously working on improving the experience based on user input.
We apologize for the recent disruption to the app due to unexpected server interruptions. The issue has been resolved, and everything should now be working as expected.
Thank you for your patience and understanding. We value your business and appreciate the opportunity to regain your trust.
Thanks,
syncX: Easy SKU & Barcode Scan
So far unusable. There are no current tutorials and it is impossible to get started. Waste of time
Hi Mula Soap,
Thank you for your feedback. We understand your frustration and sincerely apologize for the inconvenience caused.
We’re currently working on updating our guide to align with the new version of the UI, which was recently rolled out. This transition has affected the availability of up-to-date tutorials, but we’re actively working to resolve this and provide comprehensive support materials soon.
We truly appreciate your patience and understanding as we complete these updates. If there’s anything specific you’re trying to achieve, we’d be happy to help guide you in the meantime.
Thanks,
syncX: SKU & Barcode Scan
I upgraded as I had hit the transaction limit, and it is still not allowing me to scan anything.
Hi Robin's Next Comics,
Thank you for your feedback, and we apologize for the inconvenience. We’ve resolved the transaction limit issue, and you should now be able to scan items without any problems. Please reach out if there’s anything more we can assist you with.
Thanks,
syncX: SKU & Barcode Scan Team
Never responded to multiple help requests. App is slow and buggy. hard to undo an incorrect scan. hard to update inventory. too many clicks to make it useful for stocktake, etc.
This app is not compatible with the barcode scanner purchased from the shopify hardware store! The Socket Mobile 1D barcode scanner! Why have a shopify app not compatible with the shopify hardware they push you to buy you would think everything would be streamlined!
Dear merchant, Quick Scan doesn't work well in Shopify POS. Quick Scan is great for the online store. We are very sorry that you have purchased the hardware and found not working. For online store usage, most barcode scanner that cost $30 will work well.
Hi there,
We apologize for the inconvenience. Please let us know the issue you are facing so we can assist you further. We have reached out several times but have not received a response. Could you give us another chance to resolve your current issue?
Thanks,
syncX: SKU & Barcode Scan
