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Updated 2/6/24: We had a new requirement to collect sales tax in additional states. We had an issue integrating with our QuickBooks Online tax rate. Abhi quickly solved the problem on the back-end (same day) and fixed retroactive orders. He then fixed the front-end so we can map on our own in the future. We hardly have issues or requirements, but when we do, Abhi and team are always incredibly responsive.
Original: We're using this app for two different Shopify stores, and the functionality is significantly better than the previous app we were using. Both stores automatically sync, vs. the prior version would only sync one or the other, so we had to regularly re-connect one of the stores, which defeats the whole point of automation.
Setup had some challenges, though Kumar worked through everything to our satisfaction, ensuring the app fully meets our needs. His support has been fantastic. Not once has he said, "The app's not designed to do that; you're out of luck". If we encounter what we consider missing functionality, he's found a way to make it happen. Thank you, Kumar, and everyone at QuickBooks Bridge.
This app is working great. I had a few issues getting it set up, but the support team was very helpful and responsive. Just FYI they respond better through email not over phone. After I got the issues fixed, the app has been working great, all the transactions seem to be transferring perfectly.
Great app that has saved a lot of time/headaches in setting up our integration. Really helpful support - who have added in non standard syncs in no time. Definitely worth asking them for anything you need but can't see and 9 times out of 10 they can do it for you. Don't regret installing this app in the slightest
This app has been so easy to set up and use. The customer service is great and fast! Definitely recommend! Thank you QuickBooks Bridge!
Great app to move financial data into QB for preparing financial statements. Support Team is responsive and helpful in customizing how my store data is fed into QB so that I get reports laid out how I want them!
Fantastic - excellent support, and after a little setup, it does exactly what it's supposed to. Can't recommend it highly enough
So far so good, it does what it says on the tin. Support is excellent. Any queries have been dealt with excellently, with speedy communication, response and action. Long may it continue.
Every now and then we have issues, but the support team is always super responsive and we are able to resolve our issues within a matter of hours. Highly recommend!
Fantastic! The Parex team have worked with us from day one on installation and customisations to accommodate absolutely everything that was missing from previous apps we have used. Above & beyond customer service, very quick communication and a better, more customisable product. Quickbooks Bridge is also better value than our previous solution, very reasonable monthly fee for the level of detail we're now getting in our accounts. We've now used the app for almost 4 years and the app continues to meet all our needs.
We have 2 stores that we use this app. It's been working flawlessly for a few months now and we've process hundreds of orders through to QuickBooks for us. Initially, we had a few issues but the customer support was excellent and set us up correctly. I highly recommend this app and the cost is well worth it!