QUICKBOOKS SYNC by BOLD

Alexa was AWESOME! We had a problem with the app not exporting our refunds and coming up with an error message via email.
Contacted Shopify and got directed to Alexa who made sure that their tech support fixed the software bug (all in under 24 hours!). All we had to do was run the export again and the refunds showed up in our QuickBooks. Super pleased with how well this app is working for us by making it so much easier for our accountant to understand the transactions coming in from our website sales. And, the support we receive is beyond what we expected when we switched our website platform to Shopify and synced it with QuickBooks. Thank you - this is the way it should be . . . problem-solution-quickly!

Overall a nice tool. There are a few annoying holes in this app, though, such as not accounting for gift cards (not purchased gift cards, but rather issued gift cards), not ignoring cancelled sales transactions ( this is a big problem that constantly throws off our inventory counts in QBO). It also literally takes about an hour (I am not exaggerating) to load the mappings in the app. Lastly, this app / integration does NOT account for bundles. If you sell bundles you're out of luck; you will need to enter the bundle transactions manually. Overall, I feel like the software is not very robust and it lacks transparency in terms of account mappings. After 18 months of use, I am actively looking for a better alternative.

Issues with sales tax and refunds not syncing correctly, they've been working on this issue for several weeks and say it's on the list. Refunds are hit or miss downloading to QBO, Sales tax sometimes changes to a random number so it's hard to match deposits to invoices. This has a huge impact on bookkeeping and should be an urgent issue.

The app no longer works it seems - i just error 500 upon connecting with Quickbooks - dont waste your time.

After a bit of back and forth, all issues we had with this app were solved, it's now working perfectly. Nirav was great at keeping in touch and staying on this until everything worked smoothly; all inventory and sales sync perfectly now, between our Shopify store and Quickbooks.

Great customer service! Paul was able to resolve an issue in 10 seconds that Quickbooks couldn't figure out for over 2 days. Keep up the good work!

Software did what it said it would do, however the trial is extremely misleading. I signed up for the 30 day trial to see if this would work the way I needed it to for my company. At the time of sign up, the program was 10$ a month. After completing the trial, the software tried to force me into a package for 27$ a month. After calling customer service, they said there was no way around it and I gave up all options for discounts by registering for the trial. Now, all the book keeping I have completed during the month is being held hostage because I refuse to pay 27$ for an automated check register. No where during the trial sign up was there anything that lead me to believe I would have to pay almost 200% more a month for the program. I will be deleting this from my shop and not recommending it to anyone in the future.

We downloaded this app based on the reviews and the list of functions for syncing with Quickbooks. Based on the number of our transactions, we were paying a higher price per month for this app. However, we soon learned that any orders with sales tax would not sync with Quickbooks using this app. When we contacted Bold, they explained there was no work around on this issue. No where in the description of this app was this mentioned. If you use Shopify as POS, then you will have a lot of orders to manually enter because of this issue. So the price didn't make any sense as we would be doing most of the work. We are switching to a different app that does sync all orders with Quickbooks.

It has been working seamlessly.

Paul was very helpful resolving issues related to data mapping. Thank you!