QuickCEP: AI Support Agent

We originally used Zendesk, but later chose QuickCEP. They are very professional, and the overall backend process is very clear. They also have powerful AI functions. The account manager is very responsible and will help us with settings and guidance. Highly recommended!!!

The app functions as advertised and the chat bubble integrates well with different locales. However, the performance impact is significant. After implementing the app, our CWV and Lighthouse scores dropped from the 90s to the 60s, which is a major concern for our site's performance and UX. While the app works, the performance hit makes it impractical for us to continue using it. Improvements in this area would make it much more viable.

EDIT 1: Despite assurances from Clio that "If you have any further questions or need assistance, feel free to reach out. Our technical team would be happy to communicate with you directly," my request to connect with the tech team was never fulfilled. Unfortunately this promise seems to have been a bluff, as my emails are now going unanswered.

For anyone reading this review: you don't have to take my word for the performance drop. Simply open Chrome in incognito mode (to avoid interference from other extensions), go to Dev Tools, and run a Lighthouse mobile test. Then install the QuickCEP app and repeat the steps. See the performance drop.

If you don't care about Google's important ranking factors like page speed, or users potentially closing the browser due to long loading times, then feel free to install this app. I will update my review if I receive help or a solution from the tech team, who are currently unresponsive.

QuickCEP is definitely a very helpful and convenient tool for me, which effectively improves my customer service efficiency. And it's very user-friendly, you only need a very short time to master it. Great tool with great service.

The business team of quickcep is very good and helped me a lot in using the software, thanks to the staff of quickcep

When I first saw the QuickCEP application, I felt that it was relatively new and I had never seen it before. I tried it for free with the mentality of giving it a try. It is very convenient to integrate shopify, and I installed it after the steps. I didn't hold out much hope for the new product, but I didn't expect it to be so powerful. QuickCEP integrates multiple different chat channels into one page. When chatting with customers from different channels, there is no need to constantly switch pages. And customers who visit the independent website can communicate with us directly. QuickCEP's bot will guide customers to leave their email addresses and some basic information, and I can do email marketing based on this information. The most important point is that QuickCEP can automatically label customers to divide groups, realize customer behavior analysis, and gain insight into customers to help me accurately carry out business activities.

It helps me communicate with customers, the robot process is practical and easy to set up, looking forward to its fully developed other functions.

Using this tool has improved the conversion, and the after-sales service is very good. It is a good tool and is worth recommending.

QuickCEP brought us a lot of surprises. The service staff was great and very professional. They gave us a lot of suggestions from the operation inside and outside the website, which helped us improve the conversion.

Cep can increase the number of customers who come to consult, there is a robot reception when the customer service is resting, and the customer service can also intervene in the conversation at any time when they are at work.

服务团队很专业热情， 不仅有智能机器人补充无人客服和常见问题，还可以将不同平台客户全部整合一起，线上客户，系统客户，whatsapp和邮件客户均整合在一个页面，自定义的客户管理系统，还包含了邮件营销等，一个抵3的APP, 虽然有些功能还不够成熟，但是只要反馈了，他们的技术团队都非常配合，对合理的要求都会反馈处理时间，非常给力。