Avis (82)

Note globale
4,8
Nombre d’avis par note
  • 94 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
19 juin 2024

This software is not bad to use and has saved me a lot of work. The workload that was originally only completed by five customer service representatives can now be completed by three people, saving a lot of time. The AI is really powerful, and the requirements we raise can always be solved quickly. After all, it is not manual and cannot replace manual labor 100%. It is already great

ROCKBROS-EU
Allemagne
3 mois d’utilisation de l’application
17 juin 2024

Using this customer service software has been a positive experience since day one. The clean and organized interface makes it easy to navigate and manage customer interactions effectively. I especially appreciate how it aggregates conversations across different channels. It has increased our team's productivity and customer satisfaction.

Pop Sweatshirts
Chine
13 jours d’utilisation de l’application
25 mars 2024

We've been using 'QuickCEP for our business, and it has transformed how we manage social media marketing and customer interactions. Its powerful scheduling capabilities save time while ensuring consistent brand messaging across multiple platforms. The real-time monitoring and analytics provide valuable insights into customer behavior and sentiment, allowing us to respond promptly and effectively to queries and feedback. With its unified inbox for all social channels, handling customer service inquiries is now a breeze. Kudos to the developers for creating such a versatile and user-friendly tool.

explodelife
États-Unis
1 jour d’utilisation de l’application
19 juin 2024

We originally used Zendesk, but later chose QuickCEP. They are very professional, and the overall backend process is very clear. They also have powerful AI functions. The account manager is very responsible and will help us with settings and guidance. Highly recommended!!!

ADO E-Bike
R.A.S. chinoise de Hong Kong
8 jours d’utilisation de l’application
24 avril 2024

Revolutionized customer relations! QuickCEP streamlines lead mgmt, automates tasks, & offers targeted marketing. 24/7 AI chat support seals the deal. 5 stars!

高性能ミニPC-【公式】Geekom(ギコム)日本
R.A.S. chinoise de Hong Kong
6 mois d’utilisation de l’application
25 mars 2024

QuickCEP' has been a game-changer for our customer service operations. The seamless integration with our website allows visitors to get instant help, improving their overall online experience. We've noticed a significant drop in wait times and an increase in customer satisfaction since implementing 'QuickCEP'. The detailed reporting also helps us continually refine our service strategy. Absolutely deserving of a 5-star review!

3danimeframe
Chine
1 jour d’utilisation de l’application
18 juin 2024

The AI ​​chatbot can respond to customer inquiries quickly and accurately, providing instant solutions or seamlessly escalating issues to human agents when necessary. This has significantly reduced response time and improved our overall customer satisfaction. It is also excellent in terms of message aggregation for email and other platforms, and is recommended.

iScooterGlobal.co.uk
Chine
Environ un mois d’utilisation de l’application
11 avril 2024

Recommendation: The AI in live chat can assist in resolving pre-sale inquiries, while AI-powered responses can enhance email response efficiency, aiding in addressing post-sale issues.

Popilush®
États-Unis
3 mois d’utilisation de l’application
20 juin 2024

Good user experience

HOOKII
R.A.S. chinoise de Hong Kong
4 mois d’utilisation de l’application
19 juin 2024

Nice, easy to use, and customer support is soooooooo good

ELEGOO US
R.A.S. chinoise de Hong Kong
2 mois d’utilisation de l’application