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Very helpful integration to sync with etsy. It ended up being too expensive for me, but their customer service is fantastic. Joseph was very thorough and helpful without being salesmen-y. If I ever get busier, I will use again.
Great app overall! We weren't sure what to expect when connecting our store to the Etsy marketplace, as technology and connecting things on a big scale can be prone to problems with the on-set, but once things got up and running, it has been very helpful in not having to manually keep track of inventory on both shops.
We did run into some glitches at first when it came to getting inventory to sync correctly, as we weren't doing a full 1-to-1 match from our Shopify to Etsy store, but only select products. However, the customer service team overall was fantastic through the process. Joseph helped answer a few questions at the on-set when we first installed, and the majority of the help I later received when going through the bigger issues was from Thea (thank you both very much for helping us fix the initial problems and getting us off the ground).
I would say 5 stars for customer service, but can't quite give 5-stars for the app though because I do notice some odd inventory quantity glitches that happen here and there when manually updating from the Etsy side, so unfortunately I need to pay attention to that here and there. I also wish we didn't have to re-sync products that sell out on Etsy, and then replenish, but I do understand that some automatic functionalities might be limited due to shop platform functionalities.
That being said, a pretty solid solution for what we're doing at the moment. Thanks for the help, team!
struggle to sync. chat was helpful
This app has been pretty helpful, though I still run into some issues here and there. I am learning that some are user error, but I wish that it was easier to make quick updates and I didn't have to bother someone to help me every time I need to sync new products. I am very happy with the service I have received though, my account rep is very kind and helpful. She is always very quick to respond, I just hate that I have to bother her so frequently!
Everyone is very helpful, but I am limited with the app as I have attempted three times two get Printful listing integrated. With in houses listings its great, but Printful, not so much.
I did encounter some issues with the app, and it took a while plus 3 customer service reps to solve the issue for me hence deducting one star. There are still some technical limitations, so expect some manual work. But being able to live chat and quickly get support is nice.
The customer service is the best part of the app. However, the app itself seems to take a really long time to sync even just one product. The 4 stars are for the agent's willingness to help and responsiveness. Omar was very kind and patient. I really was hoping this would be a solution for us but we have so many products that it wouldn't be feasible to use this on a daily basis due to the sync speed.
No doubt the app is great after integrating with Etsy straight away we saw the increase in our sale. There were few hick ups along the away but were quickly resolved by the customer care team. still testing. .. A quick suggestion allow the order and product sync into the lite plan as well you guys can limit the number products that can be sync. This will allow user to use the full features of the platform and test their needs. only that reason giving 4 stars. else 5 stars all the way.
Support on this app is great, they were right there to answer any questions I had. The app just doesn't do what I need it to do. I have some made to order items that may show out of stock in Shopify, but I still want to push those listings to Etsy, and it won't do that with 0 in inventory currently. If you don't do made to order items and always keep an inventory, then this app is for you!
Khaled was very patient in explaining things to me. The guy's doing a great job!