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Friendly customer support! Very helpful with syncing my items from Shopify over to Etsy. Would use this service again in the future!
Hello,
Thank you so much for your kind words. I am very happy that I was able to help you set up your wonderful store. I wish you all the best. :)
- Angelica
Your representative was extremely kind, patient and knowledgable in helping me sync my first products on the my ETSY store. Thank you Mohamed!
Your kind words encourage me to continue doing my best to make sure every customer's experience is a memorable one.
Thank you J.D :)
Super App, Super Support !
Ich war sehr lange auf der Suche nach so einer App und nach so einem Support.
Es wurden auf meine Bedürfnisse Eingegangen und das Problem gelöst.
Vielen Dank
Thank you so much for these kind words, it was real pleasure assisting you. Wishing you all the best in your business.
- Joseph
This app so far truly exceeded my expectations. Not only did it prove to be incredibly helpful, but the customer service provided by Angelica was nothing short of outstanding!
Hello! Thank you so much for your wonderful review. I'm glad that our app was able to meet your expectations. It was an honor assisting you. Please don't hesitate to reach out anytime.
- Angelica 😊
Always there to ask if you need any help. You normally don't get help, but Joseph has always been there to ask if I need anything I need help with.
Thanks Joseph!
Excellent service, fast and super responsive! Thanks for the help in getting everything perfect in my integration!
Hello! Thank you so much for this wonderful feedback. I appreciate your time working with me to sync your items. It has been a pleasure assisting you. Please don't hesitate to reach out to us anytime.
- Thea 😊
terrible! it changes the products, the names everything on my shopify store, even prices! It has totally screwed up my store!!! I worked sooo hard for this!! don't install this app! It litearlly changes all the products on your store! support is just lying and that is it!!! OMG!!! I am so frustrated now!
So far so good, I had way too many existing etsy listings to manually copy everything over. Wasn't sure how to get started but customer support, customer success agent Angelica was super helpful getting me sorted and off to the races. Really fast response and super helpful.
This app is dangerous and in my opinion should be taken out by Shopify. If you products use 3 variant types sync from Shopify to Etsy it won't work correctly and you will loose you images. This is probably Etsy limitation as such products won't map 1:1 in Etsy.
The main problem is that this app will break your products images on Shopify rendering your product pages with only subset of images for variants and the main image being wrong. The app is making changes to master data (the Shopify) without your permission yet it should just sync it to Etsy. Shopify Support is also suggesting that they made changes to the store template.
I had to go though Shopify support to rectify the mess it left behind! And there is still some things that don't work the way they did before and even Shopify Support can't work out how to fix it.
Hello, while we appreciate negative feedbacks but unfortunately this is a FALSE claim. We are willing to put $1000 on the table if you can prove that we altered even a single image in your store (let alone the whole product page).
Moreover, while installing the app, we never even ask for permission to access your online store as our app doesn’t have anything to do with that. Please see the screenshots attached -
1. https://imgur.com/a/eGiVOHD (Generic App) - Permissions asked by a sample app that can access to edit your online store.
2. https://imgur.com/a/eKzqJAd (Our app) - There is no mention of permission to “edit your online store” in the permission’s section.
Here are our thoughts to your another claim -
“If your products use 3 variant types sync from Shopify to Etsy it won't work correctly and you will loose you images.”
- If Etsy only supports up to 10 images and you have 20 variants then how are we supposed to fit in all 20 images in the space of 10?
At RAKT, we take negative criticisms VERY seriously but unfortunately there is nothing for us to learn from this false claim (which is sadly something Shopify doesn’t take action upon either)
Great customer service. I am not sure whether it will meet my needs though as it doesn't seem like you can customise the listings via the app but rather to customise you need to do it through the Etsy app which makes it laborious again.