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とても楽しみにしていたアプリで、リリース後すぐにインストール、このアプリのためにRMS商品一括編集機能（月額10,000円税抜）を決済しました。
しかし、今現在Shopify商品のバリエーションに対して、１つの楽天アイテムとなるため、このアプリを通じての商品を登録して販売を開始することは諦めました。楽天からShopifyへの同期もできないので（ShopifyのAmazonチャンネルはサポートします）オーダーの同期機能も使えません。
上記機能の追加をぜひお願いします。
Just recently though, customer support level got improved much comparing to before. App works stable although it takes a little bit of time to get used to how it works or how to setup. Overall, without this app, integration with Rakuten would be much more complicated to setup. So it made the integration easier, and we appreciate it.
Thank you for taking the time to share your feedback and for acknowledging the improvements in our customer support. We're genuinely pleased to hear that you've noticed a positive change, as we've been working diligently to enhance our support services and ensure our users feel fully supported at every step.
We understand that there were hiccups in the past, and we want to extend our sincerest apologies for any inconvenience you may have experienced. Our team is committed to learning from these challenges and using them as an opportunity to grow and improve. It's heartening to see that our efforts to provide a stable and user-friendly app are making a difference in your experience.
We recognize that our app, designed to simplify the integration process with Rakuten, comes with a learning curve. We're continually looking for ways to make this adjustment as smooth as possible for our users. Your feedback is invaluable in this process, and we encourage you to share any suggestions you may have on how we can further enhance the app or the setup process.
Integration with platforms like Rakuten can indeed be complex, and we're glad to hear that our app has made this easier for you. We're committed to not only maintaining this level of ease and functionality but also to finding new ways to improve it.
Should you need any further assistance, please don't hesitate to reach out to us at https://bywardlabs.freshdesk.com/. Our team is here to help you make the most out of your integration with Rakuten and ensure your continued satisfaction with our app.
Thank you once again for your support and for being a valued member of our community. We look forward to continuing to serve you and to further enhancing your experience with our app.