Rapid Reviews: Product Reviews

We switched to Rapid Reviews after being on our previous Reviews App for about 5 years. The main reason for our switch was due to our previous review app becoming increasingly slower on both the admin panel and the customer facing reviews/questions sections. Additionally, when a major technical issue occurred within the old reviews app, it took a MINIMUM of 24 hours for their customer support to simply acknowledge our urgent email support request. Then, it took another 4-5 days for them to fix the major technical issue with their app. Even worse, the same issue occurred twice over the last 6 months, with both problems taking days to fix.

Based on the above issues with our previous app, we started looking at other highly rated Shopify Review Apps and ultimately decided on Rapid Reviews for the following reasons:

1. William, the app developer is extremely knowledgable on the Shopify platform and is outstanding to work with. He has excellent communication skills and always gets back to us promptly when we have a question or a request.

2. Switching from our previous platform to Rapid Reviews was very straight forward. William really did all of the work. We did NOT have to export and re-import all of our reviews, media, and questions/answers from our old app to the Rapid Reviews platform. MOVING LARGE AMOUNTS OF DATA AND MEDIA IS PROBABLY THE MAIN REASON WHY MANY SHOPIFY WEBSITE OWNERS ARE HESITANT TO SWITCH REVIEW APPS. It seems like other review app developers make it VERY hard to switch to another review app. William seamlessly performed these critical transfer steps for us.

3. The Rapid Reviews app responds very quickly in both the Admin panel and on our website. We love this response and the fact that customers can word search all of the reviews and questions/answers sections quickly. Keyword search capability is very important to us and our customers.

4. Our Shopify Theme "Speed Score" is the highest it has been in years. This speed score increased immediately after switching to Rapid Reviews. We are not surprised since our previous review app was routinely taking 5 to 30 seconds to load reviews and perform search functions. Rapid Reviews really does load immediately.

We are not surprised that this app has so many 5 Star reviews!

Great experience. I couldn't get my reviews to look good with any of the other apps. They just wouldn't format to my taste. William set everything up for me so I didn't even have to do it. Seamless transition from shopify reviews.

The fact that William will go ahead and white glove everything for you is incredible. If you have ever installed apps before you know it can be hit or miss if everything gets installed correctly. Making sure all your apps and data "play nice" with each other can be a headache. William goes in and just gets it all done for you. That is top-notch service. In addition, the fact that Search X doesn't bog your site down can't be understated. In the sports world, the phrase "Speed Kills" is a good thing. In the online world, speed really can kill your website. Just get this app and don't slow your website down.

This is honestly the best review app on the market for a great price!

Why?
- Easy setup! I'm not a coder AT ALL and everything just went very smooth, very clear help section.
- You can try for 20 days, which gives you ample time for setup and testing. Other apps are no trial or very short!
- Does not slow down your shop. Saw horrible results after adding other review app with shops of people I know
- If you need help, you can just contact William, the developer, and he reacts immideately. It's just crazy!

I have the app installed for only 2 days and have already gathered some reviews, which I honestly never expect.

Don't hesistate with this one, just install ;)

Incredible customer support from William ! This app is the best review app on Shopify, hands down. They literally thought of everything related to reviews even tagging and integration with google feed and they care enough to help

William was extremely helpful from start to finish with setting up this app and migrating all our reviews from JudgeMe. The app has also improved our page load speed. I highly recommend it.

You can view it in action on our store: https://storiesflooring.co.uk/

Rapid Reviews does exactly what it promises - enhances your e-commerce platform's functionality and user experience without sacrificing speed.

A significant highlight of my experience has been the exceptional customer service provided by William. His dedication to going above and beyond in assisting with every query and challenge has made the integration and use of Rapid Reviews seamless and stress-free. It's rare to find a service where support staff truly act as partners in your business's success.

I wholeheartedly give Rapid Reviews a 5-star rating.

Love how easy and automated RR is!

And anything I couldn't figure out on my own, I received great support on :-)

So far this is the simplest review app I've tried (in the best way). William is extremely helpful and personally got us all set up. Why do all the review apps suck? This one is absolutely worth your money (and it's more affordable than the others?!) I think it's maybe a bit hard to use, but I'm sure future updates will make it more dummy friendly.

We are a small bespoke business and our reviews are not plentiful, but they are authentic and well regarded by other customers, so the process of gathering and managing them is critical to us. We have been using another provider for two years, and have faced constant issues -political and physical on how they were handled and published. After ignoring the first few email solicits from William at Rapid Reviews, I finally gave in and had a one-on-one conference to discuss my issues and needs going forward. I wish I had responded to his emails immediately and wish this platform was available to me two years ago. I was swapped out and up and seamlessly running on the new platform within 24 hours. The platform is genius, logical, and lightning fast as are the responses for support and assistance. Five stars, oh to hell with it - TEN STARS!!