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I had a very bad experience with this app.
When I downloaded the app it messed up my theme. My site is connected to a completely different Shopify store I own, when I click the logo (home) it takes the customer to a completely different website.
It is also impossible to add anything to cart any longer.
I deleted the app, tried to delete all the code but nothing.
This issue is on the refresh theme, I published two other themes to check if I still had the same issues and they are working fine with no issues.
I contacted Shopify, they said it’s an issue with code and they can’t help so I need to contact the app developer. I did and the next day they responded and asked for access to my store. I thought this was great I’ll get it all sorted, but they logged in once and did nothing. I’ve been emailing them for a few days with no response and I received another access request which I accepted and still nothing.
I have a website sitting there that I can’t use that I spent hours customising. I’m literally going to have to do this all over again with a new theme just because of downloading this app.
I would not recommend this app
Hi there,
We've sent multiple emails from hello@rapidsearch.app to your email addresses (p******83@btinternet.com and s***rt@teenybumps.org). We also reached out via your website's contact form and our app chat, but it seems our messages might have gone to spam or been filtered out.
Could you please provide us with an alternative phone number or schedule a Zoom meeting so we can resolve this matter? The phone number we have on file hasn't been successful in reaching you.
We resolved your issue two days ago but haven't received any response. Also, our investigation found that the "Add to cart" issue you had on your store was unrelated to Rapid Search!
I had some problems but the support was super nice and fast, all is working perfectly, this app is all I have looking for,THANK YOU!!! <3
We truly appreciate your 5 review! 🌟 It’s wonderful to know our app is meeting your expectations. Thanks for being an awesome user! ⭐
Matt from the Rapid Search Team
Great app, performs well and as the description says - doesn't slow down the site.
There are still small nuances that need to be worked on - but I'm sure it's a matter of time and they will be solved
Thank you for the fantastic 5 review! 🌟 We're pleased to see our app is working well for you. We appreciate your trust! 💼
Rapid Search is a fantastic app that really adds priceless functionality to the search. It's a must-have app in my opinion and I'll always recommend it to Shopify store owners. Their customer service is excellent as well. Very helpful!
Thank you for the amazing 5 review! 🌟 We're so happy to know our app is making a difference for you. Your feedback is invaluable! 💬
there is no new to old option, there are missings but good app, not perfect.
Thanks for your feedback! We’ve now added a “new to old” sorting option. We also sent you an email with the details. We're always working to improve and appreciate your input!
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Matt from the Rapid Search Team
Doing exactly what it supposed to do
Hi!
Thank you for taking the time to leave us a review, it is much appreciated!
Please let us know if you need assistance with anything, our customer support team will be happy to help.
Best wishes,
Rebeka from the Rapid Search team:)
One of the best apps ive come across on shopify. The search bar really adds to your store. cant say enough about the customer service!
Hi!
Your feedback is greatly appreciated, thank you for taking the time to review us and highlighting the pleasant experience with the customer service too!
Kind regards,
Rebeka from the Rapid Search team:)
One of the greatest app's. Really dedicated and helpfull support. If you're looking for a professional and easy solution, rapid search is the answer.
Thank you for the glowing 5 review! 🌟 We're delighted that you're finding our app useful. Your satisfaction is our top priority! 🎉
Amazing app. Even better support!
I've tried a lot of search engines over my time. Rapid AI was really easy to navigate and install. Had what I needed up and running super quick.
Matt helped me re-position my widgets and search bars which was really great.
He replied within a minute which was refreshing to get that prompt help I needed.
We’re so grateful for your feedback, Thank you so much! 🌟 It’s great to see our app making a positive impact. Thank you for your continued trust and support! 💖
Have a wonderful weekend,
Matt from the Rapid Search team
Fantastic app so far. Very customizable. Easy to use and the support staff is super friendly and helpful. A++++++++++
Hello!
Thank you for taking the time to review us, the pleasure was ours. Please do not hesitate to reach out if there is anything else we can help you with!
Best wishes,
Rebeka from the RS team:))