RS: AI Search Bar & Filter
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App stopped working. Support seems like they have better things to do than support their app. Estimated 1 -2 weeks to fix their app which stopped working.
Hi there, I'm Matt from Rapid Search customer support.
I'm writing to give you an updated reply to your review and complaint.
We're truly sorry for any inconvenience you faced. The initial estimate was given to you based on the rareness of your theme and the complexity of the issue.
However, you are completely right that the resolution cannot wait this long. That's why I talked to our developers yesterday and expressed your disappointment about the time frame you received.
I made our team understand how important this is for you to solve this issue in a timely manner. We've already found a temporary solution that would work well for your store until we're able to roll out the permanent solution.
For that, we have sent you an access request and an email, please respond back to me so I can speed things up for you. :)
We hope you can give us another chance.
Matt from the Rapid Search Team
I really wanted to love this app, but it doesn't allow for filtering via variant meta-fields. I understand majority of business owners will use the product meta-fields, but for someone who deals with fragrances and many options, it would be easier for my customer base to drill down by mood, fragrance or scent family. I've reach out via email but have not received a response. Maybe if this feature is added in the future, I'll be back.
Thank you for your feedback, Jamila! We truly appreciate it and wanted to let you know that our team is working on adding variant metafield filtering, thanks to your suggestion. We expect to release this feature in the next 1-2 months. Please reach out if you'd like to discuss further, and we'd love to work towards earning a higher rating from you in the future.
Have a nice weekend! Matt from the Rapid Search Team.
there is no new to old option, there are missings but good app, not perfect.
Thanks for your feedback! We’ve now added a “new to old” sorting option. We also sent you an email with the details. We're always working to improve and appreciate your input!
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Matt from the Rapid Search Team