RaveCapture UGC & Social Proof

We have been with TrustSpot since July 2016. Initially, we chose it because the platform was a US-based, affordable way to gather verified reviews for our growing business--and the team was supportive with on boarding.
In the years since, Trustspot has grown more sophisticated in its collection of user generated content--and only a recent service review made us aware of how much more powerful this tool can be for our search ranking and social media strategy. Trustspot is a true repository for the priceless credibility that our loyal, deeply satisfied customers offer freely, generously and --thanks to Trustspot-- authentically and securely. We really appreciate the tightly integrated, responsive team at Trustspot. We recommend them as true partners in growing our e-commerce business.

Years ago they were great. A small company that cared, then they were purchased and just like every other company that is gobbled up, they raise the prices and don't care about the small businesses. The app stops sending review requests all the time and you have to ask them to restart it all the time. You miss an entire month of reviews and to customers it looks like you are out of business. When you call them on it (at least 6 times) they offer to send out all the emails that they should have sent out already. In other words they should have been doing what they were getting paid to do. I used to love this company, now I despise them. If you are a champion of small business, stay away from this company.

Since they were bought by a big company they are horrible. They app just stops working for months. It happens all the time. They simply don't care about their customers any longer. I asked them to address my concerns for days before leaving this review. They simply do not care. My advice is do not get involved with this company.

Trustspot has all of the features, if not more, of all their competitors at a lower cost. It's everything you need and want (and a lot more) for collecting reviews with full automation and understanding how your customers are feeling about your product and company so you know what to improve not only on your product, but your marketing and messaging as well.

Would love to rate this a 5 star but I really haven't had a lot of customers respond for giving a revue. Love the fact it is free and really works great.