Reamaze Live Chat Helpdesk CRM

Reamaze is by far my favorite support app. My team loves the organization and the awesome features. Their support team is unreal as well! :)

I have been shopping around for a Customer Support app for a while now. I went through many and all of them had their attributes. However, Re:amaze just ticked all the boxes. I am still learning the app, but from what i have seen so far is that it is easy and user friendly and that is what i wanted. I do not have the time to learn intricate settings. Re:amaze fits all my needs. Thank you, i recommend.

PatternVine.com

Of all the apps you can add to your Shopify store, this one is a MUST! We launched a new site using Shopify, and it's taken off really fast - which is great, but it has brought a slew of inquiries from every corner of our target market. Having a way to effectively respond to inquiries, show when we're "in the office" and when we're away in order to manage response expectations, and having the ability to create a really solid, searchable set of FAQ articles is absolutely invaluable! We are so grateful for this app! Thank you!

This is for sure the most robust and solid platform our customer support team has ever seen.

It integrates with every channel your customers are in (Social networks, Email, SMS, Voice channels and Messenger).

The "Cues" feature allows us to send a message to the visitor based on certain criteria.

You don't need developers in your team to take advantage of this. But if you have developers in your team, then Reamaze will take your game to a whole new level with more advanced targeted messages that will engage and convert your visitors into customers.

More features: Chatbots, Staff members, Roles, Visitors Live View, Multiple brands, FULL Appearance Customization, Satisfaction Ratings, Reports.

Oh, one more thing.

Did I mention you can get access to see what any visitor is seeing on your website?... in real time?

Yes, it works like magic.

No more “what are you seeing now?”, “have you clicked on the green button yet?”...

And last, but not less important, they have a great customer support team.

Thank you, Marvin Strauss and Lu Wang, for helping our team get started with Reamaze. You guys are awesome!

Amazing software that can automate away many tasks very easily due to their in depth link with Shopify & simple Bot / Workflow builder. We suspect the bot/workflow builder will save us a great deal of time as it can reply to customers without loosing that personal touch as it can link in real Shopify customer / order data. There is no longer any need for our customer service staff to look in Shopify for order details/to action refund/returns/create orders/etc. as it can all be done from Re:amaze, which will save a great deal of time.

Their support has been amazing. We've requested some extra features with there Shopify integration and it was implemented/researched within 24 hours... can't get any better than that!

We've tried many help desks, none are a patch on Re:amaze and it is at a good price point.

Very happy customer

Loving this app -- we've used all the other help desk web apps on the market, and recently switched to Reamaze, and we're blown away. This is the app we've been looking for in terms of bringing everything together into a single app. No need to have your support staff logged into 3 different apps just to monitor support, chat and social media activity. Highly recommended.

At first, the name Re:amaze was confusing to me, but after being on the platform for two months, it makes perfect sense...it IS amazing!

Our store's average order amount is $5,500 and people don't just spend that kind of money on a whim. Our customers are researchers, they visit our site numerous times before even identifying the product they want. Before Re:amaze, we were using Zendesk's chat tool. It worked, as a chat tool, but our customers needed more than that and truthfully, I didn't know how to identify what our customers needed...but Re:amaze already knew and they had it sitting there ready to go. It's a chat platform in front, and an entire customer support ecosystem in the back. From the live view we are able to see our visitors, where they are from, whether they're already a registered customer in our store, what products they have in their cart, their site history breadcrumbs, etc. Then we're able to selectively interact with them if we see behavior that warrants us reaching out, or, we can build out cues that have the system interact with the customer for us based on page visits, behavior, etc. and it is all 100% customizable through their interface, and can be dug into deeper if you know how to code/program. Never has a little chat bubble in the corner of a site done so much for our business.

Within just a couple of days, I had an entire customer-facing support and communication platform up and running, and running well (I'm OCD and incredibly analytical so a normal personal probably could have done it faster). Within the first 72 hours of being live on the site we had our first sale thanks to Re:amaze making it so easy for our customers to reach us, but it didn't stop there. We had real-time information about the customer and their sale right there inside Re:amaze. The customer was able to view their order status immediately, just furthering that rapport that we previously would have had to work incredibly hard to do.

We've all used an app that was either form over function, function without form or that just flat didn't work. Re:amaze not only has its foundation, its primary function, nailed down but it looks good while doing it. Their chat widget, which they call an embeddable, looks absolutely stunning and it's the zippiest widget we have on our site. Little things like being able to either show the avatar of chat operators who are active or a custom one, to modifying every single piece of text to ensure the verbiage matches your brand. It does all of that and SO much more and they have made it nearly effortless to navigate the admin side of things and make these changes live, in real-time for your customers to use.

An app is only as good as the support system behind it, and yet again, the Re:amaze team has that figured out and they've done it better than some of the multi-billion developers/vendors we've been working with for years and a lot of that has to do with their ability to support you directly through Re:amaze. I haven't had to wait longer than an hour for them to respond to a question, and most of the time they respond within minutes.

We cannot thank the Re:amaze team enough for all they have done to build this product and especially for supporting us so well as we worked to integrate it into our workflow. Thank you, Re:amaze!

Consider it as your default support system. Once you have this, your support is of top level. Easy to configure & saves a ton of time mine. Excellent APP 5/5

If I could give this app 100 stars I wouldn't hesitate.
From features to their support this app has been the most amazing app experience I have ever used in my store and I have used a lot of apps in my days.

Wow! Seriously words can't explain how happy and easy this app has made our life in the company. Combining all CS in one place and being able to manage it all, support right there to help you straight away with no delays, taking on board suggestions and implementing it LESS THEN A WEEK!

Thank you so much to all the team at Remaze for such an awesome app! Keep up the good work and looking forward to seeing this app climb to the number 1 spot in Shopify app store no doubt!

Top-tier support responds instantly to issues and questions. The best helpdesk system I trialed (we've tried helpscout, zendesk, and others). It also supports multiple stores, brands, integrates with Instagram and FB.

Overall just amazing.