Re:amaze AI Helpdesk & Chat

I am puzzled by the good reviews here. While they are quick to reply to support queries there's now a major regression in that I cannot create new knowledge base articles with links or images without generating my own HTML. The wonderful support guy is telling me it's not recommended to use the WYWIWIG editor they provide after it was working for 4 years. It's 2023 guys and you have just added some AI to your chat bot functionality but I am not unable to expand my KB without coding. ridiculous. I regret ever choosing your product as I now have to migrate just so I can do basic things again.

Be aware that Reamaze will constantly make changes and updates to the user interface and introduce features that hinder and create confusion in an attempt to add some type of AI feature-set to their offering. instead of providing a simple reply button, there is a constant barrage of predetermined purple buttons that you need to scroll past every time you want to reply to a customers message. There should be a simple way to turn this feature off and not have to work through the beta testing of features for the ticket platform that I’m dependent on for all of my Customer communications

I've left a review in the past but I wanted to update it. Reamaze is truly amazing and after 3 years and now getting close to mastering all the features, (texting via email, email aliases, automated forwarding of emails with certain subject and simply regular email. It's simply as good as it gets. We have integrations with Shopify and Pipedrive along with some Zapier in the background for automation and it's definitely saving time and it's just great! Highly recommended, especially with other integrations. Besides the app working well, the customer service has been exemplary! >> 2018 >> Takes a while to master all of the features, however, this system is amazing and don't plan on ever leaving it. So far it meets expectations and we are only using about 30 percent of the features.

Works really well for our needs. We don't use all of its functionality but for what we do use, it does the trick!

Dakota is great! I love Reamaze and have never had any issues with it.

great app! we use their knowledgebase feature as well. great support as well. no brainer!

Sensational platform, elegant, simple to admin’ and feature rich - support is the best there is. Get it.

Great app for managing customer service! I really like that you can connect multiple email addresses and social email channels and see all the incoming messages in one place. The app has a very nice help center with searchable FAQ's that can be displayed on your website and in the chat. Chat is included also and comes right into the same Reamaze inbox. You can also set up different chat triggers to engage customers. You can have multiple users, assign messages to them, set reminders to follow up and add internal notes to messages. Another cool feature is that Reamaze syncs to your Shopify and pulls up an order information that is displayed on the side and you can even cancel or refund orders right from the app. There is so much you can do with this app and their support is very responsive and attentive to your needs. Plus my VA loves working in this app! Highly recommend Reamaze for customer support management!

We've been onboarding for a week and so far the transition from Gorgias has been fairly seamless. Many thanks to Dakota Tompkins for the assistance & education!

Very good, feature-rich, good level of integration and has plenty of automation. Support is top-notch.