Reseñas (262)

Calificación general
4,5
Recuentos por nivel de calificación
  • El 90% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
Fecha de modificación: 27 de abril de 2021

We've been working with Re:Amaze for a few weeks now and the onboarding experience has been quite frustrating. There are a lot limitations that are not made known on their pitch which was basically a sped through, "everything is possible" pitch. For example, you cannot edit an email subject (and this is not on their roadmap) so when a customer fills out our contact form, we receive an email with ...

Pepper + Vetiver
Estados Unidos
Casi 4 años usando la aplicación
Reamaze respondió 27 de abril de 2021

Hi there! Thank you for the candid review. We apologize if the demo portrayed things in a different light. Due to time constraints, we try to cover a lot of ground in the ...

9 de septiembre de 2019

We tried several customer service platforms before easily settling on re:amaze. Re:amaze was the only option that allowed us to do everything we wanted and more. We were able to easily integrate with our Shopify store, our payment system for recurring subscriptions, and offer our customers real-time chat and searchable solutions via our fully customized FAQ page/help site. We were also able to ...

Lightgliders
Estados Unidos
Alrededor de 2 meses usando la aplicación
8 de agosto de 2018

Great support - Marvin was super helpful! Also gave me tips for a new store like mine on getting new sales. Using this for managing my Facebook sales/support for now until I expand and start selling through my website.

Yello And Blu
Estados Unidos
Alrededor de 1 mes usando la aplicación
14 de septiembre de 2020

Works really well for our needs. We don't use all of its functionality but for what we do use, it does the trick!

Fright-Rags
Estados Unidos
Más de 3 años usando la aplicación
7 de octubre de 2020

I almost never take time to write reviews, but reamaze is such a well done product, I decided to take a moment and give them a shout out here! We love the Shopify integration, Shipstation integration, ActiveCampaign Integration, the many channels for customers to connect all integrated into one spot and the way the product has been thoughtfully built to be easy to use. They even have custom ...

Pinwheel
Estados Unidos
Alrededor de 1 mes usando la aplicación
26 de marzo de 2021

I was looking for a help desk system so that I could optimize customer support. I was not so much interested in chat as in a centralized view of customers (IG, FB, Mail, Shopify, Chat) and their problems. This is the only way I can best help. Now I'm excited about chat, FAQ, shopify integration, workflows, intents etc. There is still a lot I want to discover and use, but there is still time ...

www.holz-modell.de
Alemania
Casi 3 años usando la aplicación
Reamaze respondió 26 de marzo de 2021

Hello! Thank you for the candid review :) Please message us through your account and we'd be more than happy to discuss our volume based pricing with you or perhaps work with ...

Fecha de modificación: 11 de febrero de 2022

Cant recommend the Customer Help Sites. When you create articles and upload pictures, after some time alle uploaded pictures are removed and show up with a broken link! This has happend before, they said they have fixed the issue and now it has happend again to most of my articles which I have created because I trusted them after they had fixed the issue. I lost so much working hours and I didnt ...

HAUTTIEF
Alemania
Más de 2 años usando la aplicación
Reamaze respondió 16 de febrero de 2022

Thanks for leaving a review. I'm very sorry to hear about your experience! We do our best to provide a high-quality product with top-tier support, and this was not the case ...

3 de marzo de 2023

5 stars all over, very intuitive, innovative, and good support!
It Integrates very well with pretty much everything we needed.

Catalyst Movies
Estados Unidos
Alrededor de 1 mes usando la aplicación
22 de febrero de 2023

Don't use this company. I deleted the app in Shopify before the end of the current period, but they don't accept a deletion in Shopify as a cancellation. ( even though you joined via Shopify) You also have to go into their account and cancel and no one tells you that. Not honourable company at all and not interested in refund even though deleted via Shopify

Jokers Costume Mega Store
Australia
Más de 2 años usando la aplicación
Reamaze respondió 3 de marzo de 2023

Thanks for your review and feedback.

Uninstalling the Re:amaze app will prevent us from billing your store for the subscription if you uninstall prior to your billing date. ...

Fecha de modificación: 17 de octubre de 2019

Simple and effective. Help tutorials make it easy to navigate the app. Keep it up, good work.... :)

JULAHAS
Países Bajos
Alrededor de 1 mes usando la aplicación