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We switched from our current platform to Re:amaze and are happy with our decision. support from the company has been great and they were happy to work with us to meet our needs. The platform itself works great and we have had very few issues. I look forward to continuing with Re:amaze in the future and leveraging more of what they have to offer.
This is truly great to hear! Our platform's stability and performance are of the utmost importance. In addition, we have a very passionate team here that is dedicated to building great features for you all and assisting with the onboarding process. Please reach out if you ever need anything :)
Great program -- we are very happy with Reamaze
I've used Reamaze for two years now for urbanplantgrowers.com. The software is amazing, it integrates well with shopify and some of the other apps that we use. The system is logical and easy to use, with a huge amount of capability in Machine learning and automation (you just need to invest some time into building it out). The help team is super fast and really helpful, Looking forward to continuing to use it in the future!
I've used Reamaze for just over 2 years now and I have been very happy with their service and software.
Any time I've had issues, their support team is on top of it and it gets answered within hours.
They've also been busy working on a ton of addons and features since I've joined. Being as busy as I am, it's hard to keep up with these addons but they scheduled a 1-hr review of my account for my 2-year anniversary and helped me update my site with all the new features. Awesome!
I highly recommend them for a small/medium help desk solution!!
5 star service. 5 star App. Super helpful staff. Overwhelming at first but they really walk you thru it! Thank you!
Very easy to use and helpful when it comes to diminishing the workload.
Customer Service is always very kind and helpful and great at explaining.
10/10 would recommend!
This is the next level in customer support. It handles email and text! And we all know that customers are using social media as a de facto support tool now, which all integrate into reamaze as well.
I Used this app for the past 2 years. i really loved it! also the team always ready to provide the best answers. Thank you Reamaze to help our business growing ;)
A great app. Great service. Fantastic integration with Shopify - pulling in customer order data and page visits (and your Social media channels.)
You will love the pricing too.
Thanks for the 5-star review! We're glad you like our pricing policy :) Pricing is one of those things that can easily become a race-to-the-bottom ordeal. Our flexible pricing model enables us to grow/compete in a healthy way while offering merchants like yourself the ability to scale your business on your own terms!
What an incredible tool for your business! I made the switch from a self-hosted solution of ladesk to this incredible tool. The way that it integrates with Shopify is amazing.
When dealing with one of your past customers through live chat or from a simple contact you form, you get a detailed look into their past conversations with you, how long they've been a customer, what they purchased, how much they've spent with you, order details, shipping details and much much more. All of this information you have right in front of you while interacting with your customers either live or not.
Not to mention, you also get to use your own custom domain for your help/support desk without the need for web hosting.
Easy integration within your Shopify store without the need to touch any of your theme template files, along with easy customization of the widget to easily match the theme of your website.
Their customer support is great also.
I absolutely enjoy using this tool for my business. https://LuvMyBeard.com