Reamaze Live Chat Helpdesk CRM , 217件のレビュー
5 stars all over, very intuitive, innovative, and good support!
It Integrates very well with pretty much everything we needed.
Don't use this company. I deleted the app in Shopify before the end of the current period, but they don't accept a deletion in Shopify as a cancellation. ( even though you joined via Shopify) You also have to go into their account and cancel and no one tells you that. Not honourable company at all and not interested in refund even though deleted via Shopify
Thanks for your review and feedback.
As you had mentioned, uninstalling the Re:amaze app will not cancel your subscription. This is to prevent any customer support downtime if merchants temporarily remove our app for store maintenance, migrations, etc. Since Re:amaze is a standalone platform and not just a Shopify app, it is required to suspend your subscription directly within the Re:amaze account. Due to your feedback, we've implemented a CTA email when merchants uninstall our app as a reminder to review their subscription.
I cancelled my subscription in advance of my rebill date but Remaze went ahead and charged me anyway. After contacting Shopify support, they refused to refund me the funds for my subscription cancellation. I'm definitely not "reamazed" by this.
Thank you for leaving a review.
Our team had looked into this issue and did not find any mis-charges to your account. Since you had canceled your subscription before the next billing date, you were not charged for the next month. You're always welcome to view your past invoices in your account from Settings > Subscription > Payment History.
A member of our team had reached out to you to explain how there may have been a confusion with how the Re:amaze billing date can be different than the Shopify billing date. If you have any further questions about this, please reply to our email or feel free to start a new conversation with our team at email@example.com.
Such a great app, brings all of customer service into one spot. Use it with RingCentral and makes phone calls easy to handle and record, seeing all the customers details in one spot. Very happy
We are fairly new to reamaze (using it now for a little over a month) but fell completely in love. We have been using a different CRM app but their recent pricing changes and lack of attention to small business needs (I understand large companies are valuable customers but you should not abandon your first backers) made us look for an alternative. And are wee happy to have found reamaze.
It was super easy to install and get configured to our branding and needs and we have so far seen great feedback from customers on our support and for the ease of use the chat and helpdesk.
We are so happy we found reamaze and made the switch.
We love Re:Amaze! We've been on the platform for about 2 years and our customer service has never been better! We can see every message a customer has ever sent and every order they've ever placed all from within the conversation we're having with them. We can also set-up accounts, create orders, cancel items, issue refunds and check tracking information all without leaving the conversation! The platform is incredibly intuitive and easy to use - we've added all of our teams from around the world and transformed how we engage with customers in every region. Whether it's creating a chatbot that speaks Japanese, training the AI to recognise "Where's my order" in Dutch or offering FAQ's in German, thanks to Re:Amaze we can do it all! Like all systems, Re:Amaze has its moments, but their support team is actually pretty good. They're quick to respond to and resolve issues and they have always been very open to our ideas and development requests!
They will keep contacting via email well after you deleted their app. Their emails also don't have any unsubscribe links either. I emailed them to be unsubscribed, they said I was. Few days later I get an email again. Be warned.
Hello! Thank you for the candid feedback. The emails we send during the trial period is designed to provide guidance on next steps. We will improve this process as soon as possible and offer a better experience for unsubscribing from these messages. We hope you will try Re:amaze again in the near future.
This app is very helpful. We can manage messages from almost all channels (*Pinterest and Youtube are not supported yet) on 1 platform and see the data. And the support is great!
Really enjoyed using the app - we searched lots of CRMs and this was the best. The chat feature was a bit too clunky and we didn't have many customers coming through so we reverted to our old chat feature. So, we only used the email function, which is excellent. The only problem for us with that was the price. For a small start up company, it's just too expensive for us, but I'm sure it's great for companies with higher turnovers.
We have been a user of Re:amaze for almost 3 years. It continues to WOW us as a simple yet robust customer communications platform. It is affordable, simple to set up and if you run into issues, their customer support team is very helpful. We have multiple brands with different email addresses, integrations, like Shopify, to manage orders and more. We take advantage of the built in CSAT tool as well as the reporting options. It's a great platform!