Reamaze Live Chat Helpdesk CRM , 250件のレビュー

LOVE their customer support. They are always helpful when we have questions about our chatbots and respond very quickly.

So far so good! It is great that all of our social media platforms, emails and other notifications are centralized. Overall we have nothing bad to say :)

This is for sure the most robust and solid platform our customer support team has ever seen.

It integrates with every channel your customers are in (Social networks, Email, SMS, Voice channels and Messenger).

The "Cues" feature allows us to send a message to the visitor based on certain criteria.

You don't need developers in your team to take advantage of this. But if you have developers in your team, then Reamaze will take your game to a whole new level with more advanced targeted messages that will engage and convert your visitors into customers.

More features: Chatbots, Staff members, Roles, Visitors Live View, Multiple brands, FULL Appearance Customization, Satisfaction Ratings, Reports.

Oh, one more thing.

Did I mention you can get access to see what any visitor is seeing on your website?... in real time?

Yes, it works like magic.

No more “what are you seeing now?”, “have you clicked on the green button yet?”...

And last, but not less important, they have a great customer support team.

Thank you, Marvin Strauss and Lu Wang, for helping our team get started with Reamaze. You guys are awesome!

Loving this app -- we've used all the other help desk web apps on the market, and recently switched to Reamaze, and we're blown away. This is the app we've been looking for in terms of bringing everything together into a single app. No need to have your support staff logged into 3 different apps just to monitor support, chat and social media activity. Highly recommended.

Previously, we've used Freshdesk and Zendesk. We switched to Re:Amaze 6 months ago and couldn't be happier. The integration and flow from various channels like email, live chat, and social media is very tight and seamless. Our team is able to tackle 50% more live chat and email "tickets" compared to our previous help desk systems.

Indispensable for our 6+ brands.

Can't imagine trying to run all this without them. GREAT product, FAST service every time, MULTI brand potential, what a deal!

-RedPillLiving
-ShopMAGAZON

Best App i could think off.
I have 3 stores and this is very easy to manage them all in one system. The support is also very helpfull if something dont work. Can recommend.

This is an awesome app for small businesses. You can build custom chatbots, set workflows, and the FAQ site is clutch.

At first i was a bit overwhelmed with the Interface but once i understood the value of all the different options and got used to it. This App boosted our Customer service expirience from an 8/10 to an absolute 11/10! Thank you!

At first, the name Re:amaze was confusing to me, but after being on the platform for two months, it makes perfect sense...it IS amazing!

Our store's average order amount is $5,500 and people don't just spend that kind of money on a whim. Our customers are researchers, they visit our site numerous times before even identifying the product they want. Before Re:amaze, we were using Zendesk's chat tool. It worked, as a chat tool, but our customers needed more than that and truthfully, I didn't know how to identify what our customers needed...but Re:amaze already knew and they had it sitting there ready to go. It's a chat platform in front, and an entire customer support ecosystem in the back. From the live view we are able to see our visitors, where they are from, whether they're already a registered customer in our store, what products they have in their cart, their site history breadcrumbs, etc. Then we're able to selectively interact with them if we see behavior that warrants us reaching out, or, we can build out cues that have the system interact with the customer for us based on page visits, behavior, etc. and it is all 100% customizable through their interface, and can be dug into deeper if you know how to code/program. Never has a little chat bubble in the corner of a site done so much for our business.

Within just a couple of days, I had an entire customer-facing support and communication platform up and running, and running well (I'm OCD and incredibly analytical so a normal personal probably could have done it faster). Within the first 72 hours of being live on the site we had our first sale thanks to Re:amaze making it so easy for our customers to reach us, but it didn't stop there. We had real-time information about the customer and their sale right there inside Re:amaze. The customer was able to view their order status immediately, just furthering that rapport that we previously would have had to work incredibly hard to do.

We've all used an app that was either form over function, function without form or that just flat didn't work. Re:amaze not only has its foundation, its primary function, nailed down but it looks good while doing it. Their chat widget, which they call an embeddable, looks absolutely stunning and it's the zippiest widget we have on our site. Little things like being able to either show the avatar of chat operators who are active or a custom one, to modifying every single piece of text to ensure the verbiage matches your brand. It does all of that and SO much more and they have made it nearly effortless to navigate the admin side of things and make these changes live, in real-time for your customers to use.

An app is only as good as the support system behind it, and yet again, the Re:amaze team has that figured out and they've done it better than some of the multi-billion developers/vendors we've been working with for years and a lot of that has to do with their ability to support you directly through Re:amaze. I haven't had to wait longer than an hour for them to respond to a question, and most of the time they respond within minutes.

We cannot thank the Re:amaze team enough for all they have done to build this product and especially for supporting us so well as we worked to integrate it into our workflow. Thank you, Re:amaze!