レビュー (262)

総合評価
4.5
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の3%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
編集日:2021年4月27日

We've been working with Re:Amaze for a few weeks now and the onboarding experience has been quite frustrating. There are a lot limitations that are not made known on their pitch which was basically a sped through, "everything is possible" pitch. For example, you cannot edit an email subject (and this is not on their roadmap) so when a customer fills out our contact form, we receive an email with ...

Pepper + Vetiver
アメリカ合衆国
アプリの使用期間:4年弱
Reamazeが返信しました 2021年4月27日

Hi there! Thank you for the candid review. We apologize if the demo portrayed things in a different light. Due to time constraints, we try to cover a lot of ground in the ...

2019年9月9日

We tried several customer service platforms before easily settling on re:amaze. Re:amaze was the only option that allowed us to do everything we wanted and more. We were able to easily integrate with our Shopify store, our payment system for recurring subscriptions, and offer our customers real-time chat and searchable solutions via our fully customized FAQ page/help site. We were also able to ...

Lightgliders
アメリカ合衆国
アプリの使用期間:約2ヶ月
2018年8月8日

Great support - Marvin was super helpful! Also gave me tips for a new store like mine on getting new sales. Using this for managing my Facebook sales/support for now until I expand and start selling through my website.

Yello And Blu
アメリカ合衆国
アプリの使用期間:約1ヶ月
2020年9月14日

Works really well for our needs. We don't use all of its functionality but for what we do use, it does the trick!

Fright-Rags
アメリカ合衆国
アプリの使用期間:3年以上
2020年10月7日

I almost never take time to write reviews, but reamaze is such a well done product, I decided to take a moment and give them a shout out here! We love the Shopify integration, Shipstation integration, ActiveCampaign Integration, the many channels for customers to connect all integrated into one spot and the way the product has been thoughtfully built to be easy to use. They even have custom ...

Pinwheel
アメリカ合衆国
アプリの使用期間:約1ヶ月
2021年3月26日

I was looking for a help desk system so that I could optimize customer support. I was not so much interested in chat as in a centralized view of customers (IG, FB, Mail, Shopify, Chat) and their problems. This is the only way I can best help. Now I'm excited about chat, FAQ, shopify integration, workflows, intents etc. There is still a lot I want to discover and use, but there is still time ...

www.holz-modell.de
ドイツ
アプリの使用期間:3年弱
Reamazeが返信しました 2021年3月26日

Hello! Thank you for the candid review :) Please message us through your account and we'd be more than happy to discuss our volume based pricing with you or perhaps work with ...

編集日:2022年2月11日

Cant recommend the Customer Help Sites. When you create articles and upload pictures, after some time alle uploaded pictures are removed and show up with a broken link! This has happend before, they said they have fixed the issue and now it has happend again to most of my articles which I have created because I trusted them after they had fixed the issue. I lost so much working hours and I didnt ...

HAUTTIEF
ドイツ
アプリの使用期間:2年以上
Reamazeが返信しました 2022年2月16日

Thanks for leaving a review. I'm very sorry to hear about your experience! We do our best to provide a high-quality product with top-tier support, and this was not the case ...

2023年3月3日

5 stars all over, very intuitive, innovative, and good support!
It Integrates very well with pretty much everything we needed.

Catalyst Movies
アメリカ合衆国
アプリの使用期間:約1ヶ月
2023年2月22日

Don't use this company. I deleted the app in Shopify before the end of the current period, but they don't accept a deletion in Shopify as a cancellation. ( even though you joined via Shopify) You also have to go into their account and cancel and no one tells you that. Not honourable company at all and not interested in refund even though deleted via Shopify

Jokers Costume Mega Store
オーストラリア
アプリの使用期間:2年以上
Reamazeが返信しました 2023年3月3日

Thanks for your review and feedback.

Uninstalling the Re:amaze app will prevent us from billing your store for the subscription if you uninstall prior to your billing date. ...

編集日:2019年10月17日

Simple and effective. Help tutorials make it easy to navigate the app. Keep it up, good work.... :)

JULAHAS
オランダ
アプリの使用期間:約1ヶ月