Reamaze Live Chat Helpdesk CRM , 250件のレビュー

Dakota is great, we enjoy using Reamaze and find their platform to be very helpful with our customer's needs.

I had the pleasure of working with Ryann from Re-amaze today, and I couldn't be more impressed with the level of service and support I received. In a tense moment where I needed quick and resourceful assistance, he truly went above and beyond to take care of me. Thank you, Ryann!

Great software! We have been using it for a while now and have have virtually no issues. We sell on multiple platforms and this works great in managing customer service messages coming from the various platforms. Support is always on the ball and very responsive.

Amazingly helpful! Lots of automations, this software is central to the wellbeing of our business! It's a one-stop shop for talking to our customers

It's been amazing using re: amaze have connected 7 channels so far and by far this has been the main important channel for us to use for customer service, by far amazing we have been using this every day all the staff love it, it a very good competitor to other sales channels like Gorgias and zendesk, and the price point is just excellent.

My special thanks to Kathy, Reamaze Customer Care Team Lead. She helped me tackle a situation where I thought no solution could even be possible until Re: Amaze does a direct Integration with Shopify Workflows. She helped me find a way to make it work until the Shopify integration comes to life.

Thank you for such awesome support!

Cheers!

The help desk itself is good for basic handling of tickets and chats. However, we found it quite challenging when trying to get into more complex things (automation, AI Bot, etc). Things did not work as intended, and all support did was provide help articles. We also asked them to change the header font of their hosted help site, and they told us to hire a developer lol. We feel this app is cost-effective and works well for basic stuff, but past that, you're on your own, and setup is now easy and very time-consuming.

Reamaze has it all>>>>>
Gorgias sitting in the corner smoking nervously.

Very Very bad! I already un-installed the app but still has not been removed from my website and has access to my website!!

great app! we use their knowledgebase feature as well. great support as well. no brainer!