レビュー (185)

総合評価
4.4
評価レベルごとの件数
  • 評価の89%は5つ星です
  • 評価の2%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の6%は1つ星です
編集日:2020年10月2日

Works well, but the cost is too expensive for a small business like ours! I've had it integrated for months. As I say, it works well, but the cost!

Fox and Wolf
スペイン
アプリの使用期間:6ヶ月
Reamazeが返信しました 2020年10月2日

Hey Fox and Wolf,

We're sorry you feel this way about our platform. We are one of the cheapest in the industry given the value we offer. Compared to tools like Zendesk, Intercom, and Gorgias, we offer a lot more features at a competitive and affordable price.

We're happy to discuss pricing with you if it's an issue, as we understand businesses in this Covid-era are struggling.

Feel free to reach out to us if you have any questions or concerns. Thanks for the feedback!

編集日:2020年5月26日

After trying for 1 month, very disappointed that we cannot send our message via Reamaze when customers is not online in facebook messenger. And integration of Whatsapp business via Twillio is not as smooth as I thought, we cannot use our existing whatsapp business number which I find it absurd, other apps allow to use existing number but not with Twillio

Bedding Affairs
シンガポール
アプリの使用期間:3ヶ月
Reamazeが返信しました 2020年4月30日

Hello there!

We're happy to help you with these concerns but we're unable to locate a Re:amaze account under Bedding Affairs. Can you please reach out to our team via email or through your Re:amaze account so we can help address some of the concerns?

Regarding the concern about Facebook Messenger, messages can be sent to users on Facebook regardless if they are online or offline, unless the user has set their permissions to prevent that, or if Facebook's 24-hour rule regarding sending a message to a user who hasn't contacted your page recently. These are issues outside of our control and apply to all third party apps.

Whatsapp is currently owned by Facebook and access and their API is not open to all developers unfortunately. The short term solution is to offer this integration through our partner, Twilio. We understand that this isn't ideal and we're working diligently to offer a better Whatsapp integration.

2024年2月1日

Received an error when trying to change my password urgently. I mean, imagine trying to change your password and you can't, something so simple. What if I was hacked and my customer's data was at risk? I could not even change my password.

Reached out to support and spoke with a Neil who just at one point stopped responding when his suggestions were not helping. Still haven't received any responses from him as I type this review.

Password still not changed. I'm not happy with Reamaze at all.

Haus Of Business
アメリカ合衆国
アプリの使用期間:7ヶ月
Reamazeが返信しました 2024年2月5日

Thank you for taking the time to share your feedback. We understand the significance of being able to change your password seamlessly, and we sincerely apologize for any inconvenience this has caused.

Please be assured that our team is actively working on resolving this issue promptly. We appreciate your patience and understanding as we strive to improve our services.

2024年1月29日

have not been able to fully integrate it yet. Just had the onboarding with Dakato, it was clear! A lot of interesting features and so far so good. I'm looking forward to see it run on full potential. The features could save a lot of time. Also I recommend to do the on boarding call!

Voss Copenhagen
オランダ
アプリの使用期間:2日
2024年1月22日

We've been using Re:Amaze for over 2 years now and our experience with them have been a blast! Their support is top-notched. They fix every bug we submit within minutes. Very easy to use and the best feature is it lets us manage all 7 pages through 1 single platform.

Puppy Mothers
イギリス
アプリの使用期間:約2年
2024年1月8日

The help desk itself is good for basic handling of tickets and chats. However, we found it quite challenging when trying to get into more complex things (automation, AI Bot, etc). Things did not work as intended, and all support did was provide help articles. We also asked them to change the header font of their hosted help site, and they told us to hire a developer lol. We feel this app is cost-effective and works well for basic stuff, but past that, you're on your own, and setup is now easy and very time-consuming.

Canvas by Numbers
アメリカ合衆国
2023年11月9日

DO NOT USE!

I installed this app on my store for customer support, obviously. Once you cancel the subscription on their dashboard you WILL STILL BE BILLED monthly. If you think contacting their support team will help IT DOESN'T.

Their support team told me that they don't have a record of the payment and they will tell you it is Shopify's fault! There are many reviews that say this.

Shopify is investigating this app.

Aura's Candle Co.
アメリカ合衆国
アプリの使用期間:約2ヶ月
2023年10月11日

This CRM has helped us having a nice and close relationship with our customers. It has a lot of capabilities and the support team is super nice, they answer really fast and care about everything you need.

DEV San Saru
スペイン
アプリの使用期間:7ヶ月
2022年7月25日

We have been a user of Re:amaze for almost 3 years. It continues to WOW us as a simple yet robust customer communications platform. It is affordable, simple to set up and if you run into issues, their customer support team is very helpful. We have multiple brands with different email addresses, integrations, like Shopify, to manage orders and more. We take advantage of the built in CSAT tool as well as the reporting options. It's a great platform!

FruitStand.com
アメリカ合衆国
アプリの使用期間:2年以上
2021年12月8日

Really good and easy app. Fast setup and professional look also for the chat widget. Emails with a easy professional html look without any code required. Fast supportteam for any questions.

Beautycoon Germany
ドイツ
アプリの使用期間:約1時間
2021年11月24日

Kathy is VERY friendly and very proactive in resolving our concerns. :)
She is always making sure that all issues are addressed.

Beloved Shirts
アメリカ合衆国
アプリの使用期間:2日
2021年11月10日

This app works well and is easy to install. This app does what its claims do and is easy to manage. Customer service is friendly and ready to help. I recommend this app to all. https://www.kinkytoy.store
https://www.kinkytoy.shop

Kinky Toy Store
カナダ
アプリの使用期間:約2年
編集日:2021年10月25日

it's an amazing support system, it takes quite a lot of time to set up but once you do it's worth every penny and it is build for an online shop so you can send product links from the system easily as well as creating customers and create orders without leaving the platform.

everycake.co.uk
イギリス
アプリの使用期間:3ヶ月
2021年9月10日

Love that it brings all my convos to one place. Saves me so much time, and time is money! Wish the software looked a teeny bit cleaner, but I'm just really picky... I'm not paying $60/month for a cleaner layout (*cough cough, Gorgias)... this does everything Gorgias can do, for cheaper!

701 Hoodies
アメリカ合衆国
アプリの使用期間:約10時間
2021年6月30日

We started using this App about 2 months ago and is really a game changer. You can support your customers on multiple channels and have multiple CSR working at the same time. We love the workflow automation, Cues and so many other features. Their Support and Onboarding team is awesome. Thanks Dakota and the rest of the Team for all your help!

XooKool
アメリカ合衆国
アプリの使用期間:2ヶ月
2021年4月15日

This is an awesome app for small businesses. You can build custom chatbots, set workflows, and the FAQ site is clutch.

mysnoozepod
アメリカ合衆国
アプリの使用期間:5ヶ月
2021年3月31日

We have been using this application for couple of weeks. The integration was so easy and it is backed by a nice tech team.

AUSTRO
インド
アプリの使用期間:5ヶ月
2021年3月27日

Great app! It runs smoothly. We can manage conversations from different stores (under the same brand) together with this app. Highly recommended!

UMade
マレーシア
アプリの使用期間:2年弱
2021年2月9日

Great app. It has all the features we need, and when we can't find anything the support team is at hand and ready to help.

Fazenda at Home
イギリス
アプリの使用期間:3ヶ月
2021年1月11日

Love Re:Amaze. Always answer questions and make sure you understand everything. Love that almost everything you need for customer service is at your fingertips for low cost amounts. At the moment it's a 4 star because I'm having issues with the Facebook Integration and we don't know if it's their API or something to do with my account.

Ipurgatory, LLC
アメリカ合衆国
アプリの使用期間:約1年
Reamazeが返信しました 2021年1月11日

Thank you for leaving a review! Issues with Facebook can be caused by a variety of factors including authentication and API rate limits on Facebook's side. Please reach out to our support team and we'd love to help you figure things out!

2020年12月21日

At first i was a bit overwhelmed with the Interface but once i understood the value of all the different options and got used to it. This App boosted our Customer service expirience from an 8/10 to an absolute 11/10! Thank you!

Herz Juwel
ドイツ
アプリの使用期間:1日
2020年12月1日

Awesome product and first-rate customer support service! I highly recommend you try this app. It solved all my problems and helps a lot with communication with customers.

Famous Follower
中華人民共和国香港特別行政区
アプリの使用期間:5ヶ月
2020年12月1日

I highly recommend Reamaze. The feature set are great and it has outstanding customer support. Staff is amazing.

STIRPARO Lingerie Stylists
イタリア
アプリの使用期間:5ヶ月
2020年11月24日

Been using ReAmaze for like 3 months already. Awesome app. And definitely I can recommend for businesses with 3+ support teams! 1. Saves tons of time by keeping all tickets in one place: - Convenient filtering by STORES and ticket types - Single interface for tickets from various channels: email, Facebook direct and comments, etc. 2. Increases support quality by reducing the people factor 3. Eases the communication inside the team: allows convenient internal messages, etc. 4. Helps panning the support team load, providing easy-to-use, yet comprehensive reports 5. Saves time and helps managing the support team, by providing simple automation features 6. Finally, the support team DOES offer solutions. Not always the way I want or 100%-bullet-proof, but still those are solutions. Never was left alone with my issues

Fernweeh
アメリカ合衆国
アプリの使用期間:4ヶ月
2020年10月26日

Bonjour quelle type d'autorisation je dois donner à mon compte employé pour qu'il installe REAMAZE ? Merci,

HAIRSHINE
フランス
アプリの使用期間:14日
2020年10月19日

Best App i could think off.
I have 3 stores and this is very easy to manage them all in one system. The support is also very helpfull if something dont work. Can recommend.

MrSpineRepair
ドイツ
アプリの使用期間:15日
編集日:2020年10月16日

Reamaze makes our job a lot easier! I love the features, it integrates everything and super easy to use. Plus, customer service is very helpful!

Dermacol SF
アメリカ合衆国
アプリの使用期間:約2年
2020年10月13日

This is the next level in customer support. It handles email and text! And we all know that customers are using social media as a de facto support tool now, which all integrate into reamaze as well.

Tivvix
アメリカ合衆国
アプリの使用期間:4ヶ月
2020年10月7日

I almost never take time to write reviews, but reamaze is such a well done product, I decided to take a moment and give them a shout out here! We love the Shopify integration, Shipstation integration, ActiveCampaign Integration, the many channels for customers to connect all integrated into one spot and the way the product has been thoughtfully built to be easy to use. They even have custom visualization modules for the conversation page, which admittedly I haven't tried yet, but its what we will need eventually.

Pinwheel
アメリカ合衆国
アプリの使用期間:22日
2020年9月9日

I switched over from Chatra and Tidio. I merged two of my companies with one user for only $40 a month! I completely customized the font and colors of both widgets and help centers (help sites). I absolutely love that I can send shopify products right from the chat. It's easy integration is super helpful!!
You will NOT regret getting the paid plan here.

Leyla Luxe Collection
アメリカ合衆国
アプリの使用期間:約14時間
2020年9月4日

We have been using this app on as many as 20 stores since 2016. We stay because it does what we need it to do. It's easy and intuitive to navigate, And we haven't even used many of the features that it is capable of. Take it from a long time user. They provide great customer care for an app that we use for our customer care.

Montana Hudson UK
アメリカ合衆国
アプリの使用期間:約2ヶ月
2020年8月27日

Very easy to use and helpful when it comes to diminishing the workload.
Customer Service is always very kind and helpful and great at explaining.
10/10 would recommend!

Run Everything Labs
アメリカ合衆国
アプリの使用期間:5ヶ月
2020年5月12日

the folks over at re-amaze and have changed the game... as multi channel commerce grows so does communication and they are literally the best tool for all channels and they have a mobile app.

Advanced Sleep Solutions
アメリカ合衆国
アプリの使用期間:9ヶ月
2020年5月4日

This is a 5 star App that helped us in our customer engagement. Our entire team of service experts, marketing and the managers have total visibility and access to all engagement channels. Awesome!

Pasar Segar | The Fresh Market
マレーシア
アプリの使用期間:12日
2020年4月29日

Fantastic product and support! Easy to use and intuitive. I can connect my email, FB messenger, amazon and more to this.

Digital Supply USA
アメリカ合衆国
アプリの使用期間:約3年
2020年4月6日

Reamaze works great a customer service platform, it has tons of features, a variety of very useful tools, and a great customer service team (who probably use their own platform I imagine).

Their pricing is competitive and they've helped us out many, many times. The only thing I can say that is a drawback for them is their reporting, which doesn't give certain stats on an individual level (like first response time). Other than this, its been an intuitive, straight-forward, and useful service. Performance per dollar, I choose reamaze every time.

Sola Wood
アメリカ合衆国
アプリの使用期間:2年以上
Reamazeが返信しました 2020年4月8日

Thanks for the review! Just wanted to let you know that we do have a metric for first response time under the response time report. There's a unique toggle for this. Let us know if you can't find it. We'd also love to discuss the opportunity of building in a first response time metric for individual staff users. If this sounds good to you please let us know!

2020年3月25日

Great app with lots of functionalities and great support. We save a lot of time handling customer issues. We are very satisfied and highly recommend Reamaze

La Boutique MOSO
フランス
アプリの使用期間:約1年
2020年3月24日

Amazing App, Amazing Staff, some app developers are just there for the money and Some will go out of their way just to make their customers feel their best. And this is what Reamaze is about.
I can't talk enough about how amazing this app is, the best chat app I have ever used and I have tried a lot. The support team is amazingly friendly and helpful. Marvin You Rock, Thank you for everything, I will never change this app for anything.

Neat®
イギリス
アプリの使用期間:3ヶ月
2020年3月4日

If you're looking for a helpdesk or customer support option for your store look real further. Whether you're starting out or managing multiple departments this app is for you. Recommended for all.

https://www.avroliner.com

Avroliner Project
カナダ
アプリの使用期間:16日
2020年3月3日

Great app to use, support was very helpful to make sure that everything was working well.
Make it easy to see all social media channels, so you do not miss any potential customers.

OneClickSmile
オーストラリア
アプリの使用期間:3ヶ月
2020年2月28日

I just made the switch from Zendesk to Re:Amaze. It's been about 2 weeks, and so far, so good! Their support is great (fast to respond) and the features this app/service provides are plenty for what I'm doing. The whole interface is pretty noob-proof too, so if you're not a very tech-savvy person, this app will be a great solution for you. Highly recommend!

Stephen's World
カナダ
2020年2月24日

Indispensable for our 6+ brands.

Can't imagine trying to run all this without them. GREAT product, FAST service every time, MULTI brand potential, what a deal!

-RedPillLiving
-ShopMAGAZON

Redpill Living Inc
アメリカ合衆国
アプリの使用期間:5ヶ月
2020年2月10日

This app will change the way you do customer service. I don't think you can find anything better and there is a reason why right now the biggest companies are switching to reamaze.

Customer support is on the top 5 of the entire shopify marketplace.

Pawtrait.it
イタリア
アプリの使用期間:3年以上
編集日:2019年12月28日

Excellent product overall, having exceeded our expectations. We evaluated the other solutions on Shopify and selected Re:maze. We have experience with customer support teams for many years and so have seen many systems in action including Salesforce Service Cloud, Intercom and Zendesk, having used them all for years at a time. Therefore were looking for a robust case processing inbox with automation/workflows, an integrated help/chat on the client facing side, and scalable pricing as our business grows. After using Re:maze for 6 months I can say that we are very satisfied and have found that it meets all of our needs and more. We are using the inbox for email and chat, as well as the customer communication from Shopify which is very helpful and saves time (rather than logging into Re:maze). The support team is excellent and very flexible, for example helping us adjust the customer input form we added to our shopify site to auto process steps. Great product overall!

DroneCause
アメリカ合衆国
アプリの使用期間:9ヶ月
2019年10月19日

Consider it as your default support system. Once you have this, your support is of top level. Easy to configure & saves a ton of time mine. Excellent APP 5/5

Holsters Shop
インド
アプリの使用期間:26日
2019年9月25日

I have been shopping around for a Customer Support app for a while now. I went through many and all of them had their attributes. However, Re:amaze just ticked all the boxes. I am still learning the app, but from what i have seen so far is that it is easy and user friendly and that is what i wanted. I do not have the time to learn intricate settings. Re:amaze fits all my needs. Thank you, i recommend.

GirlBuys
南アフリカ
アプリの使用期間:22日
2019年8月27日

So an APP is as good as its features right? Well this one not only has great features but it also has a RESPONSIVE team that is eager to help. They welcome feedback and when it makes sense they work to deploy those features. For a company that needs a cost effective and feature rich integration to SHOPIFY this one def is one to look at! Enjoy!

Agron LLC
アメリカ合衆国
アプリの使用期間:10ヶ月
編集日:2019年8月23日

PatternVine.com

Of all the apps you can add to your Shopify store, this one is a MUST! We launched a new site using Shopify, and it's taken off really fast - which is great, but it has brought a slew of inquiries from every corner of our target market. Having a way to effectively respond to inquiries, show when we're "in the office" and when we're away in order to manage response expectations, and having the ability to create a really solid, searchable set of FAQ articles is absolutely invaluable! We are so grateful for this app! Thank you!

PatternVine
アメリカ合衆国
アプリの使用期間:20日
2019年8月17日

I'm just starting out dropshipping and have a few stores right now. Using this app to handle my chats and support on all of them in a single account is great!

Lit Lamp Lights
アメリカ合衆国
アプリの使用期間:9日
Reamazeが返信しました 2019年8月20日

Thanks for reviewing Re:amaze! Dropshipping is a great way to get started in eCommerce. Our Multi-Brand feature was designed specifically for this purpose :) If you have any feedback for us, please remember to reach out to our team by clicking on the ? icon in your Re:amaze account.

2019年8月14日

Just started out my store and Marvin was extremely helpful in not only helping me get set up but also providing tips and strategies on how to succeed and also extending my trial since I haven't had much time to set things up yet.

Extremely impressed with the amazing customer support and going out of the way to help me.

Cause Me Pretty
アメリカ合衆国
アプリの使用期間:7日
Reamazeが返信しました 2019年8月15日

Marvin is pretty awesome! As is the rest of our team :) If you ever need help with anything, just reach out. We can always hop on a call to discuss your plans.

2019年7月1日

This is for sure the most robust and solid platform our customer support team has ever seen.

It integrates with every channel your customers are in (Social networks, Email, SMS, Voice channels and Messenger).

The "Cues" feature allows us to send a message to the visitor based on certain criteria.

You don't need developers in your team to take advantage of this. But if you have developers in your team, then Reamaze will take your game to a whole new level with more advanced targeted messages that will engage and convert your visitors into customers.

More features: Chatbots, Staff members, Roles, Visitors Live View, Multiple brands, FULL Appearance Customization, Satisfaction Ratings, Reports.

Oh, one more thing.

Did I mention you can get access to see what any visitor is seeing on your website?... in real time?

Yes, it works like magic.

No more “what are you seeing now?”, “have you clicked on the green button yet?”...

And last, but not less important, they have a great customer support team.

Thank you, Marvin Strauss and Lu Wang, for helping our team get started with Reamaze. You guys are awesome!

SugarCane1977
アメリカ合衆国
アプリの使用期間:3ヶ月
Reamazeが返信しました 2019年8月15日

You're welcome! Cues is one of our most popular features apparently according to our Shopify and Shopify Plus merchants.

Our customer service and customer success teams are our pride and joy :) We hope you'll enjoy some other magical things we have planned for later this year!

2019年6月8日

We thought we had everything under control until we started using Re-Amaze! It has made our work so much easier.
They put together a custom package for us to suit our needs, and it was not as expensive as you would think.
The team are fast and friendly to respond to any and all questions.
Still learning all the benefits of it, and setting up bits and pieces here and there, but as an all-in-one CS help desk, we could not be more happier!

Uniquely Yours Down Under
オーストラリア
アプリの使用期間:約1ヶ月
Reamazeが返信しました 2019年6月8日

Thanks for the kind words. We're here to help you and other businesses succeed in amazing your customers. Do let us know if you need assistance or have any feedback for us at any time and we'd be more than happy to help in any way we can.