리뷰 (262)

전체 평점
4.5
평점 수준당 개수
  • 평점의 90%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 5%가 별 1개입니다
2021년 2월 10일에 편집됨

We've been using Reamaze for about half a year now. We love app! Saves us a ton of time. That said, lately we've been getting lots of error messages from their site re overload, page 404, etc. As a result, I posted a 1 star review. Reamaze immediately got in touch with me and the app is running again. They say they had some issues scaling, but that these issues are under control now. Therefore, I am revising my review back to 5 stars, with the hope and understanding that Reamaze will do what it takes to scale their platform without usage interruptions. Customer service is mission-critical, which means that frequent platform outages are not acceptable. Keep up the good work, Reamaze.

BreadVillage
미국
앱 사용 기간 4개월
답글 Reamaze개 2021년 2월 9일

Thank you for writing this review to hold us accountable. Re:amaze experienced an outage earlier this morning that was caused by network issues from specific service providers. Our team was immediately notified and we made the decision to switch over to alternative providers. Unfortunately, this process incurred a few additional issues, which required us to fully take down the platform in order to bring things back up.

Re:amaze has since recovered and is 100% stable. We apologize for the inconvenience this has caused during important work hours. If you have any questions about anything please don't hesitate to let us know. Thank you for your patience and understanding.

2020년 9월 3일

A must have if you are starting to ramp up and you want to provide the best customer service. This app is perfect for you.

Subtle Boba Tea
미국
앱 사용 기간 3개월
2017년 1월 15일

Was a good app but i decided to go with something else.

Gearbuyz
미국
앱 사용 기간 3개월
2019년 5월 3일

Application just works as expected.
On our shop, answering and helping customers on spot it's a must.
As for the support team ?
GREAT job there guys. Fast response and on target’s bullseye.
Thank you

Zulufița - Pentru un păr creț și îndrăzneț
루마니아
앱 사용 기간 3개월
2023년 7월 11일

It's been amazing using re: amaze have connected 7 channels so far and by far this has been the main important channel for us to use for customer service, by far amazing we have been using this every day all the staff love it, it a very good competitor to other sales channels like Gorgias and zendesk, and the price point is just excellent.

Babies Mart Australia
오스트레일리아
앱 사용 기간 3개월
2019년 7월 31일에 편집됨

Awesome platform. So easy to use, great value and saves me hours every week. No more constantly flitting between different social media channels, we take care of all the customer service stuff either on the web or using the mobile app, all in one place. It's a great integration with Shopify too, pulls any conversations you've had in the past, any current or previous orders are also pulled through. Makes everything so much easier. We're huge fans here at Foundry Coffee Roasters. 10/10

Foundry Coffee Roasters
영국
앱 사용 기간 3개월
답글 Reamaze개 2019년 8월 15일

Thanks for reviewing us! Shopify is a great platform and we have future upgrades planned out to take advantage of the new Products API. Make sure to check those out when they make their way into your account :) PS. We're a bit jealous of the weather in Sheffield right now. San Jose, CA is too hot!

2018년 7월 11일

Very easy to use and great support!

Likes Choice
미국
앱 사용 기간 2개월
2020년 8월 17일

We moved over from Zendesk and find this system to be an excellent alternative. We are most impressed with the customer support. You get fast answers and great results.

by Laura Woj
미국
앱 사용 기간 2개월
2015년 9월 9일

An extraordinary platform that integrates all of your comment feeds, live chats and customer support emails on one page! It is smart and sophisticated and gives the customer a way to reach you from so many places and allows you to be available in an instant and give great service to your loyal and new customers. Customer support armed me with the know-how to get started and showed great patience as I was learning. Re:amaze Rocks!

Anactofdogstore
미국
앱 사용 기간 2개월
2022년 4월 1일

I looked for a long time for an app to give me a robust helpdesk AND to help me manage conversations across email and social media apps. Reamaze is it. Customer support has been amazing and I can't wait to incorporate everything this app has into my workflow as we grow.

Oaktone
홍콩(중국 특별행정구)
앱 사용 기간 2개월