전체 평점
4.3
평점 수준당 개수
  • 평점의 91%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2023년 8월 25일

Great tool. Integrates Whatsapp, Instagram DM and Comments, Facebook Messenger and Comment, and email. The shopify integration is extremely complete, looks like the best tool out there. My suggestions for development: 1) the chatbot only works for the integrated chat tool, so I had to create some clunky automations to mimic a chatbot for the channels (we don't use chat here, just mostly whatsapp and instagram); 2) the tool allows for merging conversations for a same person accross channels pretty easily but it's entirely manual and my sales people never did it; 3) number 2 is problematic because whatsapp numbers are odd (outbound messages need to have 13 digits, but inbound messages always come in 12 digits, which means if the client makes a purchase in the site and then sends a whatsapp message it's not going to be automatically recognized); and lastly 4) UX could be improved.

Cordolário
브라질
앱 사용 기간 11개월
2023년 6월 1일

Awesome helpdesk with the right amount of automations and a DEEP integration into shopify. They've been critical in helping us automate and scale while still serving our customers well! New features rolled out continuously which is always great to see.

Poppy Scrubs
미국
앱 사용 기간 1년 초과
2023년 5월 11일

Reamaze exceeded all my expectations, making it the best customer support experience I've had so far (came from help scout). The support team was not only friendly but also incredibly knowledgeable and responsive. They swiftly resolved my issues and provided valuable guidance. The AI technology integrated into the help desk was a game-changer, revolutionizing the way I do business. Its ability to anticipate problems and provide real-time responses has significantly improved my efficiency making it an invaluable tool for any Shopify merchant.

Happy Covers
미국
앱 사용 기간 2년 초과
2023년 9월 7일

Dakota is great, we enjoy using Reamaze and find their platform to be very helpful with our customer's needs.

Real Mushrooms
캐나다
앱 사용 기간 2년 초과
2023년 9월 7일

I had the pleasure of working with Ryann from Re-amaze today, and I couldn't be more impressed with the level of service and support I received. In a tense moment where I needed quick and resourceful assistance, he truly went above and beyond to take care of me. Thank you, Ryann!

Dalstrong
미국
앱 사용 기간 대략 2년
2023년 8월 25일

Great software! We have been using it for a while now and have have virtually no issues. We sell on multiple platforms and this works great in managing customer service messages coming from the various platforms. Support is always on the ball and very responsive.

Pet Wish
미국
앱 사용 기간 1년 초과
2023년 6월 8일

Amazingly helpful! Lots of automations, this software is central to the wellbeing of our business! It's a one-stop shop for talking to our customers

NeuEve
미국
앱 사용 기간 1년 초과
2023년 7월 11일

It's been amazing using re: amaze have connected 7 channels so far and by far this has been the main important channel for us to use for customer service, by far amazing we have been using this every day all the staff love it, it a very good competitor to other sales channels like Gorgias and zendesk, and the price point is just excellent.

Babies Mart Australia
오스트레일리아
앱 사용 기간 3개월
2023년 8월 18일

My special thanks to Kathy, Reamaze Customer Care Team Lead. She helped me tackle a situation where I thought no solution could even be possible until Re: Amaze does a direct Integration with Shopify Workflows. She helped me find a way to make it work until the Shopify integration comes to life.

Thank you for such awesome support!

Cheers!

Fresh Lens | CanadianContactLenses.com
미국
앱 사용 기간 10일
2023년 5월 3일

Very good, feature-rich, good level of integration and has plenty of automation. Support is top-notch.

Star Labs®
영국
앱 사용 기간 3년 초과