전체 평점
4.3
평점 수준당 개수
  • 평점의 91%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2018년 8월 9일

Moved from Intercom. Reamaze is much easier and simpler to understand, but still with better features. The fact you can easily link two stores and see live view is great. Well done on a great app

Ciovitaint
남아프리카
앱 사용 기간 5년 초과
2019년 10월 17일

Reamaze has been a game-changer for our small customer service team. We went from Zendesk to this, zendesk is good but was overly complicated and had an outdated UI when we left. Reamaze is simple, clean, easy to use, and still powerful. Live chat and FAQ knowledgebase is very handy and being able to quickly look at reporting metrics on how our agents are doing has helped us maintain an incredible customer service satisfaction rating. Our customers love it, they love us, and remaze has been critical in achieving that.

1776 United
미국
앱 사용 기간 5년 초과
2018년 4월 15일

ReAmaze is absolutely the best option out there. I've used ZenDesk, Intercom, Olark, etc.

Nothing comes close to having all the helpdesk / ticket integrations and support as ReAmaze.

We currently have 8 staff handling 300-500 tickets a day including responding to every single facebook comment and message.

Do not look any further for Live Chat, Help Desk, Email Support, Social Support software. You've found the absolute best.

Cosy House Collection
미국
앱 사용 기간 5년 초과
2018년 11월 19일

ReAmaze has been an integral part of our website since it's launch. Offering an entire CRM suite for our online sales channel with a powerful API ReAmaze has gone above and beyond what we need. Everytime I've approached them with a CS question they have been incredibly helpful, even very intensive questions regarding their API and posting from outside sources.

I would like to see improvements in their knowledge base, for example the ability to nest topics but that is a very small suggestion and one that does not take away from the initial offering.

Very Happy with the service overall.
https://heatredefined.com

England's Stove Works, Inc.
미국
앱 사용 기간 대략 5년
2019년 10월 3일

Amazing app, and great customer service! Thank you for giving us an awesome experience. Managing our client messages and support system was never easy until we found out about Re:amaze. Great job!

zugopet
미국
앱 사용 기간 거의 5년
2021년 10월 26일

We love reamaze! Their support is fantastic, and very responsive to feature requests. It's perfect for our business.

Pistils Nursery
미국
앱 사용 기간 4년 초과
2018년 7월 11일

Amazing app! I experienced Reamaze before and knew we had to bring it to our business. We were using another app and it just doesn't compare to ease of use and packed features of Reamaze. Too many good feature to go into detail, but you won't be disappointed. Great for handling so many channels and bringing them into one place so nothing gets missed. My only bit of constructive feedback would be the reports. They are good, but a small bit limited. If they opened that door a bit this app would be completely unstoppable!

Cruaoutdoors
미국
앱 사용 기간 4년 초과
2019년 2월 11일

What can I say except that if you are like me and are hoping to find the right app for your customer support experience to be top notch, this is the way to go! The folks from Re:Amaze are AMAZING to say the least. Support is like no other and the ease of use is beyond what I had imagined! For a small company like mine, that houses thousands of parts and needs to be on point with our customer base, this software is a no-brainer! Go for it! You will be extremely happy!

CycloneFPV.com
미국
앱 사용 기간 4년 초과
2023년 8월 25일

Great tool. Integrates Whatsapp, Instagram DM and Comments, Facebook Messenger and Comment, and email. The shopify integration is extremely complete, looks like the best tool out there. My suggestions for development: 1) the chatbot only works for the integrated chat tool, so I had to create some clunky automations to mimic a chatbot for the channels (we don't use chat here, just mostly whatsapp and instagram); 2) the tool allows for merging conversations for a same person accross channels pretty easily but it's entirely manual and my sales people never did it; 3) number 2 is problematic because whatsapp numbers are odd (outbound messages need to have 13 digits, but inbound messages always come in 12 digits, which means if the client makes a purchase in the site and then sends a whatsapp message it's not going to be automatically recognized); and lastly 4) UX could be improved.

Cordolário
브라질
앱 사용 기간 11개월
2020년 1월 30일

I couldn't speak any higher of this app and their customer service. The app has fantastic features, that can be tailor-made to your needs! And if you have queries or need a hand, their support team is knowledgable, professional and always resolves any concerns you might have.

UNTAMED STREET
영국
앱 사용 기간 4년 초과