Recensies (262)

Algemene beoordeling
4,5
Cijfers per recensieniveau
  • 90% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 5% recensies zijn 1 sterren
3 mei 2019

Application just works as expected.
On our shop, answering and helping customers on spot it's a must.
As for the support team ?
GREAT job there guys. Fast response and on target’s bullseye.
Thank you

Zulufița - Pentru un păr creț și îndrăzneț
Roemenië
3 maanden gebruiken de app
11 juli 2023

It's been amazing using re: amaze have connected 7 channels so far and by far this has been the main important channel for us to use for customer service, by far amazing we have been using this every day all the staff love it, it a very good competitor to other sales channels like Gorgias and zendesk, and the price point is just excellent.

Babies Mart Australia
Australië
3 maanden gebruiken de app
Bewerkt 31 juli 2019

Awesome platform. So easy to use, great value and saves me hours every week. No more constantly flitting between different social media channels, we take care of all the customer service stuff either on the web or using the mobile app, all in one place. It's a great integration with Shopify too, pulls any conversations you've had in the past, any current or previous orders are also pulled through ...

Foundry Coffee Roasters
Verenigd Koninkrijk
3 maanden gebruiken de app
Reamaze heeft geantwoord 15 augustus 2019

Thanks for reviewing us! Shopify is a great platform and we have future upgrades planned out to take advantage of the new Products API. Make sure to check those out when they ...

11 juli 2018

Very easy to use and great support!

Likes Choice
Verenigde Staten
2 maanden gebruiken de app
17 augustus 2020

We moved over from Zendesk and find this system to be an excellent alternative. We are most impressed with the customer support. You get fast answers and great results.

by Laura Woj
Verenigde Staten
2 maanden gebruiken de app
9 september 2015

An extraordinary platform that integrates all of your comment feeds, live chats and customer support emails on one page! It is smart and sophisticated and gives the customer a way to reach you from so many places and allows you to be available in an instant and give great service to your loyal and new customers. Customer support armed me with the know-how to get started and showed great patience ...

Anactofdogstore
Verenigde Staten
2 maanden gebruiken de app
1 april 2022

I looked for a long time for an app to give me a robust helpdesk AND to help me manage conversations across email and social media apps. Reamaze is it. Customer support has been amazing and I can't wait to incorporate everything this app has into my workflow as we grow.

Oaktone
Hongkong SAR van China
2 maanden gebruiken de app
22 september 2017

I cannot say enough not only for the Reamaze service, but their customer service. They always help me until I get everything resolved.

Do not hesitate to use Reamaze....seriously!

Kenneth Holland

Sports Watch Shop
Verenigde Staten
2 maanden gebruiken de app
20 juni 2019

First off, outstanding customer service and support. Even more outstanding developer support.

This is probably by far the best live chat and helpdesk platform out there for Shopify. Have tried other apps but Reamaze has much more depth even though it doesn't look like it on the surface. We plan to upgrade to Shopify Plus next year and will be taking Reamaze with us.

What I like most about ...

My Green Herbs
Verenigde Staten
2 maanden gebruiken de app
Reamaze heeft geantwoord 15 augustus 2019

Thanks for leaving a 5-star review! We're adamant about not nickel-and-diming our users. When we truly believe a specific feature will benefit even the smallest of merchants, ...

27 januari 2024

Huh... I guess, I didn't want a CRM. I wanted helpdesk software.
My first experience with helpdesk software was with Gorgias, and they weren't a bad choice. But, in the end, they had a few things that just didn't fit with us. We are big users of the mobile app and email. I had just finished customizing our interaction with Gorgias using their API but still bailed because the main thing I needed ...

Parts Brite
Verenigde Staten
Ongeveer 2 maanden gebruiken de app