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Finally , an app that allows us to respond to queries quickly and get an overview of how we perform in replying to them.
Great program -- we are very happy with Reamaze
What an incredible tool for your business! I made the switch from a self-hosted solution of ladesk to this incredible tool. The way that it integrates with Shopify is amazing.
When dealing with one of your past customers through live chat or from a simple contact you form, you get a detailed look into their past conversations with you, how long they've been a customer, what they purchased, how much they've spent with you, order details, shipping details and much much more. All of this information you have right in front of you while interacting with your customers either live or not.
Not to mention, you also get to use your own custom domain for your help/support desk without the need for web hosting.
Easy integration within your Shopify store without the need to touch any of your theme template files, along with easy customization of the widget to easily match the theme of your website.
Their customer support is great also.
I absolutely enjoy using this tool for my business. https://LuvMyBeard.com
We should've used this app earlier. Setting up channel for each sales channel is very helpful. This app has almost everything for the customer service. Their support is awesome too. I want to give them 10 stars, if it's possible. Thank you for saving our time.
great app, has helped us consolidate and significantly improve our stakeholder comms - awesome tools and an ultra responsive and very cool support crew
great value
We are fairly new to reamaze (using it now for a little over a month) but fell completely in love. We have been using a different CRM app but their recent pricing changes and lack of attention to small business needs (I understand large companies are valuable customers but you should not abandon your first backers) made us look for an alternative. And are wee happy to have found reamaze.
It was super easy to install and get configured to our branding and needs and we have so far seen great feedback from customers on our support and for the ease of use the chat and helpdesk.
We are so happy we found reamaze and made the switch.
By far the best CRM we've used so far. We were on Zendesk for the longest time then wanted to find something with better integrations, ease of use, etc. We tried Gorgias before coming here and it wasn't nearly as good as this. So glad we got this recommendation from other Shopify Plus users.
Awesome tool for customer service; let's you create templated responses you can click on for frequently asked questions or problems and has a workflow for when things get busy. Well worth it!
This is a 5 star App that helped us in our customer engagement. Our entire team of service experts, marketing and the managers have total visibility and access to all engagement channels. Awesome!
Prompt response and speedy solutions! Thank you so much for assisting us to our small problem. Kudos to your team!